5 Replies Latest reply on Jul 3, 2010 9:51 AM by Peter M

    new dat down load fails

      I have picked up Spy-Agent.bw.gen!mem. I have tried to down load new dat file but iI get the message no McAfee products found on my PC, or something similar, rather frustrated at the weak support from Mcafe on this issue, so I did not take proper notice of error message.


      Anyone out there that can help rid me of this trogan?



      Message was edited by: pwaller50 on 18/05/10 11:45:59 CDT
        • 1. Re: new dat down load fails

          I've moved this to our home user area for malware discussions.


          You should start by reading this doc: Required Reading - Home User Assistance Malware Troubleshooting

          • 2. Re: new dat down load fails

            well that didn't help either - can someone explain to me why we have to download more crap to try and fix this problem? this is the reason why we purchased your software. It looks like several people are having the same issue and you keep pointing people to your documentation which does not help at all. You support techinican is doing the same thing, couldn't fix the issue so pointed me to the documentation. This is probably a way to frustrate your customers to the point of purchasing more crap from you! Is there someone reading this that can fix this issue.


            When i scan with your software and even dowloaded the stinger which does the same thing i get the following


            Found the spy-agent.bw.gen!mem Trojan!!!
            C:\\windows\system32\winlogon.exe could not be repaired


            this is causing my svchost.exe to run at 100% cpu usage.


            mcafee is  virus protection software and we purchase it to help us with these issues - but you are not holding up your end of the bargin. I have spent that last 3 days dealing with this issue can someone from your company step up to the plate to resolve the issue?


            if you couldn't tell I am extremely frustrated with this situation, if i treated my customers like this I would be out of business!



            Message was edited by: jefffrymckay on 7/3/10 9:43:14 AM CDT
            • 3. Re: new dat down load fails
              Peter M

              First of all those DAT downloads on the Business support pages are not designed for, and wont work with, the home products, hence that reaction that it can't find any qualifying products.


              Secondly no anti-virus will afford 100% protection, there just simply isn't such a thing.


              Try following the guidelines in this document: http://community.mcafee.com/docs/DOC-1294


              If that fails then download, install, update first, then run the free version of THIS software and let it remove everything it finds.  Reboot immediately if asked to at the end of the scan.



              Message was edited by: Ex_Brit on 03/07/10 10:51:17 EDT AM
              • 4. Re: new dat down load fails

                thanks for the quick repsonse, but you sent me to the same page that April did where i did what was told of me... and



                below is my issue - do you have input for this?


                Found the spy-agent.bw.gen!mem Trojan!!!
                C:\\windows\system32\winlogon.exe could not be repaired


                i know how to use the computer but this stuff is out of my league, all i know is that I started getting this alert and my svchost.exe goes to 100% when i acess the internet so I can only assume that the 2 are related. This is my issue so any more advice would be nice.


                thanks for your help.

                • 5. Re: new dat down load fails
                  Peter M

                  I also gave a link to some free software you should install and run in the second link.


                  If that fails then download Hijackthis and post its log on one of the following forums for expert advice:


                  DOWNLOAD HIJACKTHIS



                  Do not post Hijackthis logs here, we can't help with  those!



                  Post the logs at a specialist Forum:



                  AUMHA FORUM






                  MAJOR GEEKS FORUM



                  MALWAREBYTES FORUM



                  MALWARE REMOVAL FORUM



                  SPYWAREHAMMER FORUM



                  SPYWARE INFO FORUM



                  WHAT THE TECH FORUM



                  Be sure to read all the sticky announcements/instructions at the top of each malware forum!