0 Replies Latest reply on May 18, 2010 8:37 AM by IMPJamie

    Agent 4.0 not displaying correct patch level

    IMPJamie

      I've installed McAfee Agent 4.0.0.1494 (patch 3) and McAfee VSE 8.7.0.570 (patch 3) on my Windows 7 machine.  When I right-click on the Agent tray icon and click "About.." it shows the VSE Hotfixes->Version as 2.  When I check on the ePO server, it shows this machine with Patch=3 and szHotfix=3.  Why is the Agent on the client showing Patch level 2, but reporting level 3 to ePO?

       

      The value of HotFixVersions is 3 in the following registry key:

      HKLM\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8700

       

      I tried uninstalling/reinstalling the Agent and VSE from the master repository, but this didn't help.  Incidentally, when I install only VSE, I get the dreaded 1920 error ... but this error goes away if I install the Agent before VSE.

       

      Thanks for you help!

       

       

      Message was edited by: IMPJamie on 5/18/10 8:37:12 AM CDT