I suggest you contact Technical Support Chat and ask they remote into your computer to see whats going on. If they can't figure out what is going on then ask your case be escalated to the next level of support and get a case number and post it here on the forum for additional help.
My computer has been freezing repeatedly since the most recent version of mcafee. I can't find a version number but it has changed the security center to a new look. I turned off real time scan and it seems to be working but at what cost to the security of my computer?
Does anyone have a suggestion for an alternative to mcafee? I've tried Kaspersky previously and found it too secure. It would not allow me to go to known websites.
I suggest you also open a service ticket with Technical Support Chat
Wat s the opertin systm u r usin > xp , vista or windows 7 .
Do u hav any othr antivirus like antispyware , or spy search & destroy , spybot , spysweeper or any other trojan hunter or anti malware like malware bites or defender, or malware eraser in your computer . If so this might haped due to conflict between these programs and mcafee in the system . Inorder to confirm that you dont have any other antivirus go to > start > control panel > add or remove for xp ( programs & features for vista ). open the list where u can check for thesse traces . if you have you can remove it .
SpywareBlaster or Spybot Search & Destroy is installed. SystemGuard is not compatible with some features of these products.
The slowdown of the VirusScan mcsysmon.exe process is caused by the SpywareBlaster Autoupdate that re-applies the protection settings. If this feature is disabled, the slowdown will not occur.
Disable AutoUpdate feature:
- Launch SpywareBlaster.
- Select the Updates tab.
- Select the AutoUpdate tab.
- Click Click here for AutoUpdate!
- Select the Advanced tab.
- De-select the Always Verify and set Protection on Startup option.
- Save settings.
- Close SpywareBlaster.
- Restart the computer
- SpywareBlaster AutoUpdate verifies and sets protection every time the computer is started if no newer updates are available. This behavior is not required (protection should remain between restarts), but has been put in place in case a malicious program tries to remove protection between restarts.
Spybot Search & Destroy
Spybot Search & Destroy has an Immunize feature which is causing McAfee SystemGuards to be consistently bombarded with changes, based on the system settings that are enabled.
Disable the Immunize feature:
- Start Spybot in Advanced mode.
- Select the Settings tab.
- Click Settings.
- Navigate to the Program Start of Automation section.
- De-select the Immunize on program start if program has been updated option.
- Save settings.
- Close Spybot.
- Restart the computer.
Also if you want to remove spyware or spysearch can follow the steps below:
you can go to start > computer (or my computer ) > open the c drive > program files > if you have the 3rd party protection traces like spyware or malware remove it .
and then go to start > computer (or my computer ) > open the c drive > program files > comon files > evenhere if find any remove it .
then go to start > run (or press Windows - R) > type %appdata% > if you want to remove 3rd partty traces u can remove it from here .
I was having the same problem after the most recent version change in my Mcafe software. I noticed that my computer worked fine if I turned off real time scanning. A non-fix. So I have been trying Eset Smart Security 4 for the last week. It is working fine so goodbye Mcafee.
Thanks Montrose, I tried, and thought it was going to work, but after a few minutes, useage jumped up to 60% and climbed from there. I had no other programs running either.
My flavor of this: Sometimes, when I hit the start button, the start menu half-draws, up to and including "Programs", and then locks there for maybe 12 minutes with mcshield sometimes going a bit over 50% = one cpu. Usually, this in not convenient. I have spybot, but that config box listed below was not checked. I already divested myself of the other spywares when I came aboard with McAfee, which I bought to replace Norton, which locked even harder and more often, taking the whole machine not just Windows Explorer.
I see no fix for this, and still my system locks up erratically as I attempt to use it.
McAfee should fix this.
It should go out as a normal update to everyone.
We should never be asked if we think we have no malware, detecting that is McAfee's job!
We should never be asked if we have a conflicting application, detecting that is also McAfee's job!
It seems objious there are problems in the real time on demand scanner that should be addressed, even if it means putting a watchdog into the product to report on the problem. A process using up every cycle the CPU can give for many minutes is something that they should be able to detect and send themselves reports on, so they can stop this. It is beginning to motivate me to drop Windows for MAC or LINUX. I got this sort of problem with Norton, too. I dumped a load of other security products that McAfee said were problematic, although it should be able to tolerate them if it was soundly written. This is so bogus, so peter principle. The people that read these blogs apparently have no leverage on the people who might start fixing this, so they just message with boilerplate, cash their check and go home. All th time I was writing this, the variable speed fan on my cpu was screaming, but now it stopped, so I better get my slice of PC before Mcafee takes it back.