7 Replies Latest reply on Apr 1, 2014 11:07 PM by selvan

    New update kills my internet connection?!

      Help!

       

      I just got the update (running Vista). Now the firewall is blocking all internet access in either Firefox or Explorer.

       

      But when I disable the firewall, it works. When I enable it, it blocks access even though these programs are given full permission. It doesn't matter what level of firewall protection I select -- Full, Outgoing only, Monitored, or Stealth. They all block internet connectivity.

       

      This never happened until I got the update. What the frack is going on?!!

        • 1. Re: New update kills my internet connection?!
          k3tg

          Try running the McAfee Virtual Technician found at the top of this page under Useful Links. MVT scans your computer and attempts to fix anything McAfee related. It will generate a session id number which you should post here on the forum. IF MVT cannot repair something it will suggest you to contact Technical Support Chat. They can remote connect into your computer provided you give them permission to do so and can diagnose what is happening. They often will run a tool or send a tool to you with instructions on how to resolve the issue. Let us know how this works for you.

          • 2. Re: New update kills my internet connection?!

            I ran the virtual technician, it found some problems (listed below), fixed them all, but it didn't fix the bigger problem. The firewall still blocks all internet access no matter what security level I choose.

             

            Worse, I just noticed my PC is running near 100% CPU at all times now. This only started after the update.

             

            Doesn't McAfee test  this kind of thing?!? I'm a running a plain vanilla Dell laptop w/ Vista.

             

             

             

            Expected Registry Value not Present                                
            Expected : 1
            Existing : 0
            Key:  HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SystemCore\VSCore\Email  Scanner\Internet bScanIncoming
            Expected Registry Value not Present                                
            Expected : 1
            Existing : 0
            Key:  HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SystemCore\VSCore\Email  Scanner\Internet ApplyNVP
            Expected Registry Value not Present                                
            Expected : 1
            Existing : 0
            Key:  HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SystemCore\VSCore\On Access  Scanner\McShield\Configuration ScanCookies
            Expected Registry Value not Present                                
            Expected : 1
            Existing : 0
            Key:  HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SystemCore\VSCore\On Access  Scanner\McShield\Configuration\Default ApplyNVP
            Expected Registry Value not Present                                
            Expected : 1
            Existing : 0
            Key:  HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SystemCore\VSCore\On Access  Scanner\McShield\Configuration\High ApplyNVP
            • 3. Re: New update kills my internet connection?!
              k3tg

              Thanks for posting your screenshot. Can you try to contact the Chat as suggested in my initial post?

              • 4. Re: New update kills my internet connection?!
                Peacekeeper

                Three  things

                1 reset IE to defaults.

                2.What operating system and ram

                3.what program is using the CPU and try chat though they will suggest uninstall reinstall path....

                 

                BTW explorer best not to be given access to netas some viruses try to use it to get on the  net. Remember reading that somewhere.

                • 5. Re: New update kills my internet connection?!
                  detu

                  The update killed my wireless connection. I can still go online with an ethernet line to my router. I'm running Windows 7

                  • 6. Re: New update kills my internet connection?!
                    k3tg

                    detu,

                     

                    This is an old thread from May 2010....please start a new thread and post some specific information as to when your issue began. You have mentioned you are running Windows 7

                    • 7. Re: New update kills my internet connection?!
                      selvan

                      Hi detu,

                       

                      Please create a new discussion and point me there so that I can assist you with this..! BTW could you please post the version details of McAfee version installed currently..!