2 Replies Latest reply on May 17, 2010 7:09 AM by SamSwift

    Agent 4.5 have invalid sq number.

      Hi

       

      Need your expertise to resolve ePO 4.5 Agent not display on Compliance Summary dashboard.

       

      EPO 4.5 Installed. 4 Agents 4.5 not detected by EPO Server. This 4 4.5 Agents not display at EPO DashBoard Compliant Summary.

      The following 4 Agents have invalid sq number-please refer to Server Log file

      Please help me to resolve this issue

      ·        AgentPCOELTAWAS02 with GUID {F55064BB-EC48-4EAE-A26C-0EBA3112D6FE} and IP 172.18.11.2

      ·        Agent PCOELTAWAS01 with GUID {F55064BB-EC48-4EAE-A26C-0EBA3112D6FE} and IP 172.18.11.1

      ·        Agent PCOEINFIVR02 with GUID {1A27CF03-F01F-4FB5-A682-775DF086A1DA} and IP 172.18.14.4

      ·        Agent PCOEPUBWAS02 with GUID {F55064BB-EC48-4EAE-A26C-0EBA3112D6FE} and IP 172.18.13.5

      -----Server Log file-----

      0100504060627 E #3048 mod_epo Failed to process agent request
      20100504060643 E #3068 NAIMSRV Agent PCOELTAWAS02 with GUID {F55064BB-EC48-4EAE-A26C-0EBA3112D6FE} and IP 172.18.11.2 and MAC 001aa02e8d20 has an invalid sequence number; expecting 4421 > 4423
      20100504060643 E #3068 NAIMSRV Rejecting agent due to an invalid or duplicate sequence number
      20100504060643 E #3068 mod_epo Failed to process agent request
      20100504061201 I #3412 NAIMSRV Received [PropsVersion] from PCOEMONBPM02:{A935F0AF-BDD4-40F7-B220-5AFE3967D468}
      20100504061201 I #3412 mod_epo Signing agent response package with key HMW9L9yM2AbJY8qrvmNCNJpYXAI=
      20100504061201 I #3796 NAIMSRV Received [IncProps] from PCOEMONBPM02:{A935F0AF-BDD4-40F7-B220-5AFE3967D468}
      20100504061201 I #3796 NAIMSRV Processing agent props for PCOEMONBPM02({A935F0AF-BDD4-40F7-B220-5AFE3967D468})
      20100504061201 I #3796 NAIMSRV Sending props response for agent PCOEMONBPM02, agent has up-to-date policy
      20100504061907 E #3780 NAIMSRV Agent PCOELTAWAS01 with GUID {F55064BB-EC48-4EAE-A26C-0EBA3112D6FE} and IP 172.18.11.1 and MAC 001aa02e84a1 has an invalid sequence number; expecting 4422 > 4423
      20100504061907 E #3780 NAIMSRV Rejecting agent due to an invalid or duplicate sequence number
      20100504061907 E #3780 mod_epo Failed to process agent request
      20100504061914 E #3948 NAIMSRV PCOELTAWAS02 with GUID {F55064BB-EC48-4EAE-A26C-0EBA3112D6FE} and IP 172.18.11.2 and MAC 001aa02e8d20 has an invalid sequence number; expecting 4422 > 4423
      20100504061914 E #3948 NAIMSRV Rejecting agent due to an invalid or duplicate sequence number
      20100504061914 E #3948 mod_epo Failed to process agent request

      rgds

      gan