1 Reply Latest reply on May 13, 2010 11:14 AM by snufles

    Error installing Product Extension Package 8.7.0.181

      versions:  ePO 4.0 (MR3 if it matters)

                      VirusScan 8.7.0.174

       

      I am having a problem with ePO not being able to communicate with any of my 35 Agents.

      I found that "The EPOCMAPROCESSES variable incorrectly excludes processes for the McAfee Agent" with VirusScan extension 8.7.0.174.

      I followed the fix per KB67452 (https://kc.mcafee.com/corporate/index?page=content&id=KB67452), wich installs the newer extension 8.7.0.181.

       

      I removed the older version (174) as directed and when I tried to install the new extension I recieved the following error:

      unable to install extension.

      com.mcafee.epo.core.EPOJNIException:

      processInstallNAPNative failed, ret=-2147483640

       

      How can I get this new extension installed so I can get McAfee Agents talking to ePO again? Is there a way to force the install, or do it manually?

      This seemed like a pretty easy task by just removing and instaling a new extension under the configuration section of epo. I need to avoid reinstalling at all costs!!

       

       

      Message was edited on 5/12/10 3:25:29 PM CDT