versions: ePO 4.0 (MR3 if it matters)
I am having a problem with ePO not being able to communicate with any of my 35 Agents.
I found that "The EPOCMAPROCESSES variable incorrectly excludes processes for the McAfee Agent" with VirusScan extension 18.104.22.168.
I followed the fix per KB67452 (https://kc.mcafee.com/corporate/index?page=content&id=KB67452), wich installs the newer extension 22.214.171.124.
I removed the older version (174) as directed and when I tried to install the new extension I recieved the following error:
unable to install extension.
processInstallNAPNative failed, ret=-2147483640
How can I get this new extension installed so I can get McAfee Agents talking to ePO again? Is there a way to force the install, or do it manually?
This seemed like a pretty easy task by just removing and instaling a new extension under the configuration section of epo. I need to avoid reinstalling at all costs!!
Message was edited on 5/12/10 3:25:29 PM CDT
I guess if no one has any ideas then can someone link me to some documention for properly unistalling ePO 4.0?
I need to get HBSS back up asap and if that means a reinstall, so be it.