Could you please provide certain information such as ;
What is the operating system of the computer ?
What is the version of Internet explorer ? (Open IE - Click help - Click about internet explorer )
How old is the computer ?
Do we receive any spyware/virus pop ups in the computer ?
McAfee Online Community Moderator
Actually, I found another Norton file which originally had not been deleted. I went ahead and removed that and rebooted, so the McAfee download worked perfectly.
Glad to hear that worked for you.