Please let me know the following details such as;
What is the operating system of the computer ?
How is the computer connected to internet ?
Do we have any other security software in the computer ?
McAfee Online Community Moderator
hi Dave18 ,
First let us know when u open mcafee do u find anything like "am i protected " or " your computer is secure "(just to find out the mcafee version )
just rply what type of internet u hav(dsl cable or dialup ) are you able to connect to internet and the websites. do u have any error messages when updating mcafee .