7.1 is end of life, and will no longer receive dat updates.
Refer to https://kc.mcafee.com/corporate/index?page=content&id=KB60404 for more information about the EOL.
You need to update your 7.1 to either version 8.5i or 8.7i. Normally you would download it from the "My Products" page ( https://secure.nai.com/apps/downloads/my_products/login.asp?region=au&segment=en terprise ), however you need to know your Grant Number to access the downloads.
If you're an end-user, then contact whoever supplied the original install of McAfee for advice. If an Admin, then you should know your grant number, otherwise check your last renewal paperwork, or contact McAfee for assistance.
Do you have an active subscription of McAfee ?
If yes, you can log on to the My Product Downloads page at the McAfee website, Key in your Grant number and download the latest versions of McAfee as stated by Mal09. However, if you do not have an Active Grant number then you would have to get in touch with one of the Renewal Specialists and get your Account renewed.
You can reach McAfee Renewal team at 1 866 622 3338. Opt 4 and then Opt 1.
I am not sure how to find my grant number. I am looking at my disk right now and have no idea where I would know where this number is located.
Either way, I will need to purchase a new anti-virus, yes?
Thanks so very much for the speedy replies!!
The Grant number is listed in one of those emails that you would get from McAfee.
If you are having troubles finding it, Youmight as well consider buying new licenses. There are a lot of options you can chose from and the Sales team at McAfee will be happy to help you. Same number would take you to the Sales team again.
Customer Services will be able to check if you have a valid GRANT number provided you are able to supply the necessary information to verify you are who you say you are.
If you then decide to upgrade to VirusScan Enterprise (VSE) 8.7i, I would suggest proceeding as follows:
- Download the software from https://secure.nai.com/us/forms/downloads/upgrades/login.asp using your GRANT number.
- Disconnect from any networks including the internet
- Remove VSE 7.1, using add/remove programs
If VSE 7.1 fails to uninstall, please refer to KnowledgeBase article KB66055 - VirusScan Enterprise 7.0 and 7.1 manual removal and cleanup.
- Install VSE 8.7i.
- Run a full scan
- Reconnect to all/any networks.
- Update the virus definitions (DAT) file.
I would not perform an in place upgrade as this is likely to cause issues given the gap between the versions.
If you have any queries, please let me know.