5 Replies Latest reply on Jun 24, 2011 8:16 AM by XATOSPJD

    PDF reporting causes "An unknown error has occurred"

      Since installing ePO 4.5 p1 over ePO 4.5 we are getting the error "An unknown error has occurred" when we create a PDF report. All the other reports generate correctly.

      The server was re-installed due to a windows problem and ePO was restored using KB66616 but the PDF problem persisted.

      Please see the attached AVI...

        • 1. Re: PDF reporting causes "An unknown error has occurred"
          Attila Polinger

          Hello,

           

          please look into orion.log and look for the date and time when you ran the export. The log should show the reason of failure (or a clue to resolution).

          Orion.log is located under \Program Files\McAfee\ePolicy Orchestrator\Server\Logs

           

          Attila

          • 2. Re: PDF reporting causes "An unknown error has occurred"

            Seems like a few errors when running a PDF file. See below in box.

            Something to note... arailuni.ttf and not arialuni.ttf. Server does not have either. I installed arialuni.ttf font from another server. Still same error.

             

            orion.log
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 WARN  [http-18443-Processor19] pdf.LookAndFeel  - Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arailuni.ttf' font file in your font directory. Failure to do so might cause some unicode characters not generated in your pdf.
            2010-05-07 13:11:14,553 ERROR [http-18443-Processor19] [/console].[console]  - Servlet.service() for servlet console threw exception
            java.lang.NoSuchMethodError: com.lowagie.text.Rectangle.width()F
                at com.mcafee.orion.console.export.pdf.PDFHeaderFooter.onEndPage(PDFHeaderFooter.j ava:291)
                at com.lowagie.text.pdf.PdfDocument.newPage(Unknown Source)
                at com.lowagie.text.pdf.PdfDocument.close(Unknown Source)
                at com.lowagie.text.Document.close(Unknown Source)
                at com.mcafee.orion.console.export.pdf.PDFDataSourceExporter.doExport(PDFDataSourc eExporter.java:218)
                at com.mcafee.orion.console.export.pdf.PDFDataSourceExporter.exportDataSource(PDFD ataSourceExporter.java:80)
                at com.mcafee.orion.console.export.AbstractDataSourceExporter.export(AbstractDataS ourceExporter.java:94)
                at com.mcafee.orion.console.export.ExportDataSourceAction.exportToFile(ExportDataS ourceAction.java:105)
                at com.mcafee.orion.console.export.ExportDataSourceAction.exportDatasource(ExportD ataSourceAction.java:90)
                at com.mcafee.orion.console.export.ExportDataSourceAction.exportDatasource(ExportD ataSourceAction.java:79)
                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)
                at java.lang.reflect.Method.invoke(Method.java:597)
                at com.mcafee.orion.core.servlet.mvc.MvcActionFactoryBase.executeAction(MvcActionF actoryBase.java:60)
                at com.mcafee.orion.core.servlet.ControllerServlet.executeAction(ControllerServlet .java:247)
                at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServle t.java:132)
                at com.mcafee.orion.core.servlet.ControllerServlet.doPost(ControllerServlet.java:1 08)
                at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
                at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)
                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)
                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 172)
                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:525)
                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
                at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogV alve.java:482)
                at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)
                at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:54)
                at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420)
                at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:11 3)
                at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)
                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)
                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)
                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)
                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)
                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)
                at java.lang.Thread.run(Thread.java:619)
            • 3. Re: PDF reporting causes "An unknown error has occurred"
              Attila Polinger

              Well, then I would make sure I have the latest patch on ePO to potentially fix PDF exporting.

              I originally thought arailuni.ttf was a typo for arialuni.ttf, but turned out to be a different font set as I searched for it in google.

               

              I think there is no trivial way other than turning to support. Sorry.

               

              Attila

              • 4. Re: PDF reporting causes "An unknown error has occurred"

                Hi

                 

                did you ever get a solution to this problem as I have an identical issue with EPO 4.5 SP3 - suddenly decided would not export to PDF but all other formats OK.  Similar Orion log as well.

                • 5. Re: PDF reporting causes "An unknown error has occurred"

                  All

                   

                  Just in case anyone is still searching on this I was able to fix the problem by applying the next Service Pack when it came out - in my case SP4 for EPO4.5

                   

                  Penny