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Try running the McAfee Virtual technician located under Useful Links at the top of this page. MVT will scan your computer and attempt to fix any problems related to the McAfee software you have installed on your computer. It will generate a session id number and please return here and post it.
You should also contact Technical Support Chat also found under Useful Links. They have the ability to remote connect into your computer provided you give them permission to do so, and can diagnose the issue further.
Thank you, i'll try that now