After purchasing a renewal subscription I was asked to uninstall the old program and reinstall the new program. But I can't reinstall the darn thing! Whenever I open installation file - I see a McAfee sign but below it is a white blank screen. It doesn't even prompt me questions to install. Currently my computer doesn't have any protection and I don't know what I'm supposed to do. Please help me.
May I know what is the version of Internet explore installed in the computer ?
Open IE – click Help _ click about internet explorer and find out the version number from there.
Also let me know whether the product Id and cipher strength numbers are visible
McAfee Online Community Moderator
Internet Explorer Version: 8.0.7600.16385
and Yes I can see both product ID and cipher strength