Can you post SCM.INI and SbClientLog.txt files?
sbclinetlog.txt is empty
another thing - when i check the mcafee agent console on this pc it is telling me scheduler task safeboot install is finished and successful
Try to add those two lines:
Then reboot PC and try to uninstall during first 15 minutes:
If this does not work, you may need to shutdown some Safeboot services via registry.
no luck (reg & safe mode) - boot protection is still enabled :-(
what services do i need to kill in the registry?
you're not going to be able to fix this by tinkering with services.
let's start from the beginning - what OS are you using? XP, Vista, 32bit, 64bit etc?
After determining that disk is not encrypted and pre-boot is not installed, you can shut off numerous SafeBoot services via booting from BartPE and working with local hard drive Windows registry.
Look for ones starting with "SB" or having "SafeBoot" in it. There is also one disk filter that uses SafeBoot service.
Keep track of changes that you make, so you could reverse them if needed.
You know he's going to BSOD his machine if he starts deleting things Peter
Not, if is going to check things properly. Anyone can BSOD any machine, that is easy, but I don't think that is the point.
running xp, 32bit, sp3
i havent tried killing and reg entries yet. i justy want to see if there is a simpler way to remove boot protection first so i can uninstall this completly and then re-encrypt it.
its now a test machine so i would like to solve this before i blue screen it and end up re-imaging it.