3 Replies Latest reply on Apr 29, 2010 2:35 PM by rdavis

    Serious virus/malware/trojan attack never deteched by my mcafee

      I have a mcafee 3 licence interet security and I am very disppointed to say that I had two serious problem in my pc since last october and had to format my system.  This with the risk of losing my data and at a cost.  Can someone explain to me how this is possible?

        • 1. Re: Serious virus/malware/trojan attack never deteched by my mcafee

          Just realised that my second system failure could had been caused by the 21st April update.  Well I am waiting for the bill now, hopefully it won't be high as this would be the second one in a short eriod of time.

          • 2. Re: Serious virus/malware/trojan attack never deteched by my mcafee

            I'm not a malware expert, but I've moved your thread to our Home User Assistance area.

             

            No anti-virus program is 100% fullproof as thousands of new threats are being created each day.

            • 3. Re: Serious virus/malware/trojan attack never deteched by my mcafee

              You are not alone, see our email of 4 weeks ago to McAfee!

               

              Regards,

              Robert Davis

               

               

              It was a very sad day when 3 computers on our network last week was found to have been infected with a backdoor keystroke virus or Aware called ( tssetup.exe) (Dloader.Trojan) even though McAfee was completely up to date and 100% stock settings. This is the third time within one years time McAfee has completely FAILED to find, stop or even notify us of the existence of ANY TROJAN VIRUS OR AWARE on our 3 computers and network!

               

              This time our loss was extensive and sevear. The only way we found out we had been infected was, charges were being made on our credit cards, merchant accounts, and bank checking accounts and we were being sent invoices from all those vendors of purchases we did not make!

               

              I can't begin to tell you how violated and serious this infection was for us...... Three weeks later we are still cleaning up the mess and damage this infection caused us. Not to mention the mass amount of time erasing all 3 computers harddrives and re-installing everything from scratch because our daily back-ups could not be trusted as we had no idea how long we had been infected. It could have been a year or longer! Not to mention the amount of money we lost in false purchases.

               

              If that was not enough try contacting 63 vendors, 28 on-line accounts and vendors, 3 merchant accounts, 5 bank accounts and 15 credit cards to have them close the existing accounts and re-open new ones, change passwords just took weeks to get done!

               

              Thanks allot McAfee for your really PRETTY software that doesn't work! You cost us allot of time and money!

              We're going back to NORTON Antivirus because after 4 years of using them we NEVER had a Trojan or ADWARE Virus infection!