3 Replies Latest reply on Apr 30, 2010 5:20 PM by Dinz

    Total Protection 2010 Realtime Error

      I am running Total Protection 2010. I have a Realtime Error on it. I try to turn it on and it goes on then off right a way. Is there anything I can do to fix this or do I just have to reinstall it?

        • 1. Re: Total Protection 2010 Realtime Error
          Dinz

          Hi dgrev16,

          Please check the following and run the OAS disabled fix tool to turn on the real time scanner.

           

          Check and delete if you find third party security programs in add/remove programs

          Navigate to C:/program files & common files and delete if you find any third party security software folders

          Download and save the utility from the link below to your desktop:


          http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-f ix.cmd


          Double-click the oas-disabled-fix.cmd tool.

          NOTE: Windows Vista and 7 users should right-click oas-disabled-fix.cmd and select Run as Administrator.


          If you receive the error StopService: Unable to open service McShield via SCM (5), press  CTRL+C to terminate the process.  You will be prompted to terminate the batch job. Type Y and press ENTER. Run the oas-disabled-fix utility again.


          Restart your computer and ensure that McAfee Security Center shows that Real-Time Scanning is enabled.

          Restart thne computer after running the tol and now the real time scanner shouls stay enabled.

           

          Do report back if you have any other issues

           

           

          Moving thread to virus scan 14 2010

           

           

           

          Regards,

          Dinesh K

          McAfee Online Community Moderator

          • 2. Re: Total Protection 2010 Realtime Error

            I downloaded this file and tried to run it. The window pops up and then disapears. I have restarted and mcafee still will not turn on realtime. I tried this several times. I have no third party software. I dont know what the deal is. very frustrated!!!

            • 3. Re: Total Protection 2010 Realtime Error
              Dinz

              Hi dgrev16,

              Ø  Restart the McShield Service
              Ø  Click Start, Run, type services.msc, and click OK.

              NOTE: Windows Vista and 7 users should click the Windows Orb, type services.msc in the search box, right-click services.msc, select Run As Administrator, then click Continue.

              Ø  Locate the McShield service and check the status. If the status is Stopped, right-click the McShield service and click Start.
              Ø  When the status shows Started, close the Services window.
              Ø  Open McAfee SecurityCenter and verify that Real-Time Scanning is enabled.

                Restart the computer and verify that Real-Time Scanning remains enabled. 

               

              If the above option doesnt work please get in touch with our chat technicians they would diagnose the issue and fix it for you.

               

               

               

              Regards,

              Dinesh K

              McAfee Online Community Moderator