I have the same problem with a Dell Mini 9. Mcafee 10 would run a scan after initially installing but when I logged off and rebooted Windows XP SP3 would hang at the loading screen. Tried several things to fix it but have not found a solution.
I had the same problem with my Dell Mini 9, but I found a solution: Norton. Solved all problems.
There is a new patch that is been released to address this issue with dell mini computers and its been released only for certain countries listed blow. Those in other countries please change the country at the top right of their download page before clicking the download button. That may ask you having to sign in again.
The fix is only available for these countries:
EN-AU, EN-UK , EN-CA, ES, ZH-CN, IT, ZH-TW, KO, SR, AE, ES-MX, FR-CA,TR, EL, SK, HR, IL
Patch for the other regions will follow in a few days. Please uninstall & reinstall the mcafee programs and Kindly update me on the status of this issue.
McAfee Online Community Moderator
I recently upgraded to Total Protection. Security Center shows that my computer is secure. Scheduled Scan and Automatic Update aren't working. They work if I initialize them, but not automatically. Site Advisor isn't working, and Virtual Technician goes into an endless update mode.
I'm running Windows XP.
Did you uninstall via Add/Remove programs and reboot the computer followed by running the MCPR removal tool found at the top of this page under Useful Links and reboot again? If the upgrade was done without following the above steps, there may be some files leftover from the older installation that did not get completely removed therefore causing you to have this issue(s)
Try to run MVT again and see if the problem has corrected itself.
I uninstalled previous Mcafee program and rebooted prior to installing TP. Tried running VT again just now...same result. I'll try MCPR. Thanks.
Didn't know about MCPR (seems like that should be included in the installation). Anyway, followed your suggestion. Virtual Technician, Automatic Update, and Spam Filter are working. It will be several days before I know about Scheduled Scan. Site Advisor works on only 1 of 2 identities. Any suggestions? Thanks.
Unfortunately, for BT users of Total Protection this has not been resolved. Has anyone else had success with BTNetprotect Plus?