Dell laptop, Win XP Home, SP3, latest updates applied. I"m running an Administrator account.
I just bought perhaps my 5th copy of McAfee and installed it on my laptop.
I restarted WIndows and it just stayed on the WIndows startup screen forever. Power off / On, [F8] restart WIndows last known good startup.
Launced the McAfee console and it all looked like it was running (everything said protection on). So, i clicked into the Firewall...it said it was "off" so, I clicked the "turn on" button, the "off" switched to "on" for .5 seconds then back to "off".
So, i googled and saw about the McAfee Services that all should be running...so, Run...Services and none were in the list of Services currently running.
Hmmm...so, I uninstalled McAfee and an old "free" Norton that was 30 days for free or something. restarted. re-installed McAfee. restart WIndows, same thing...frozen on the Windows startup.
So, Power off/on, [F8], "restart using last known good windows config". it launched. Uninstall McAfee via control panel add/remove.
Windows starts fine.
Googled trouble...found MCPR to "clean" McAfee off (there was also some free time trial of McFee Scan or something) AND Norton Removal Tool.
So, in theory, I ran the mfg's clean tools to ensure all old version of the McAfee and Norton were gone. Restart WIndows. A OK.
So, Install McAfee again. Restart WIndows. It wouldn't start. Frozen at the WIndows startup form (ie. don't get to the click User ID to login). So, power down/up and [F8] and restart to last known good WIndows. It launches.
Again, go into the McAfee console and everything LOOKS like it's launched and running. Run - Services. In the list of services running, there isn't one McAfee in the list. If I look at one of the other 2 PCs here with McAfee running...their Services list has a number of "McAfee....." services running.
But in the console of the laptop...everything saysm "active" or "running" or "enabled". But again, go into the Firewall section and it then says "firewall off" (even though in the summary it says firewall is active/enabled) so, click the "turn on" button and it changes for .5 seconds to "on" then it switches back to "off". no services running.
So, it's as is with McAfee installed, if i boot windows, it just hangs "when it's loading the services?". IF i restart to last known good (obviously before mcafee was installed) i can see the exe's there and run them BUT nothing is really working.
Please help me install. I have run the mfg clean tools for both mcafee and norton and re-installed a number of times.