400 views and no comments???
Hello, I'm trying to find the right person internally to give your feedback to. Do you have a partner / account manager within McAfee?
I'm not 100% sure but It should be Monika Dlugopolska or Florian Freiberg.
Have you contacted either of them yourself directly?
What is the name of your company? Is this site feedback for the Partner Portal?
IIRC I've contacted almost every single person known to me (even the ones back from the SCC days).
Company name: sense7
> Is this site feedback for the Partner Portal?
No, this is feedback regarding the support portal (mysupport.mcafee.com).
Meanwhile I figured out that I even need an additional email alias to register to MAX :-(
Oliver, while the grant numbers are not going away any time soon, it is possible to view support status for end customer cases provided the customer identified you as the partner when creating the service request.
First, log in to the Partner Portal (https://secure.nai.com/us/partners/channel/restricted/reseller/default.asp) and click the drop down box under “Insight Quick Links” on the left nav bar. Select “My Customer’s Support”. Here you can query by account name, grant number or other fields. However, if the customer did not select your company as the partner when logging the case, you will not have visibility. You may also log a ticket on behalf of an end customer through this site if you are set up as a support rep.
As for the secondary email addresses, unfortunately unique email aliases are still required to access the Partner Portal and ServicePortal.
I would recommend that the Partner or the Reseller register for the PSS Program and this would help them to manage all their SAAS Customers from the Partner Dashboard . Thye need to contact the PSS Team at firstname.lastname@example.org .
It is completely free of cost and the Partner or the Reseller gets 20 NFR SAAS Licenses for free .
Here you need to login incaseif you donot have a login
then enter your email address and you will recieve a temporary password e-mail to the e-mail address .
then click on the link and enter your e-amil address which is the user-id
and enter the password and confirm it .
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under the Option Interactive support
you have the option to view all the service requests formy company
or to view the service requests opened by you
Message was edited by: nataasha on 8/20/13 6:16:40 PM CDT
4 year--old thread so locking.