About 2 weeks before my McAfee Security Center (I beleive a 2009 version) 3 license version expired, the product suddenly failed to launch any longer. I ran the virtual tech and it claimed to find 8 problems. It claimed to fix 6 of them but the other two apparently were corrupted files and of course it gave me no hlep as to how to fix those remaining files. Sunsequent runs (about 6) of the virtual technician claimed there was no problems detected after that inital sweep. I went to the website - and though I was logged in it would not let me acess the online remote virus scan software - it alternated between telling me i did not have permission (though it recognized my log in) otr telling me that my internet Explorer version 8 was not supported. I contacted the online help and he told me to try the virtual technician (even after i told him it did not fix the problem), and I asked about 10 times if he could hlep me to get the online scan to run or barring that to tell me how to fix the corrupted file. All that happened was he ignored everything i said and kept referring me to the 2 tools on the website i had already tried many times over by that time.
Now that my license has expired I cannot uninstall the software since it refuses to launch the uninstaller portion of the software either. I was online with another tech who at least tried to delete some files and reload them - however he tried to use the installer and my old expired log in information (even though i told him that would be pointless as the license had expired) and what do you know - 3 attempts later we keep getting the same mesage - acess is not granted as the lisence has expired. I asked him about 4 times "Don't you have override acess to reinstall those files? He was remotely operating my comp - if it was about me using the product aftwards without paying as he was remotely running my comp all he would have ahd to do was uninstall it after it finally ran right. But he ignored my questions and just kept asking me to enter my old log-in acess which "suprise suprise" did not work. I have run the MCPR software several times already and so did the second McAfee tech - it keeps claiming an incomplete clean which does not suprise me as that is the follow up tool your supposed to use after an uninstall from the control panel add/remove software which does not work - that just locks up the comp. I tried leting it attempt from the control panel overnight figuring i was rushing it but this was also unsucessful. Does McAfee have an "industrial strength" uninstall tool when the normal process does not work? Is there an alternate way to remove this program short of wiping the hard drive and starting over? I tried the tip that Ex_Brit left, but I cant download the the file in safe mode.
So I am stuck - does anyone know anyway to take this program off when the normal process does not work???
Message was edited by: Bopper44 on 4/23/10 10:32:57 AM CDT
Message was edited by: Bopper44 on 4/23/10 10:39:46 AM CDT