Okay, I ask that you bear with me. I'm going to give as much background as I can.
I own a machine that runs MS XP, service pack 2. I purchased it through the University of New Hampshire about 4 years ago, and it came with McAfee software preloaded (so the license is in UNH's name). Runs surprisingly well, given it's age. My last computer didn't last nearly so long.
Anyways, I mostly ignored your software for the first year; it ran fine, did it's job, and didn't give me any problems. Then, my machine got a moderate spy/mal ware infection, the kind that slows everything down but stops short of usurping your machine. And for whatever reason, your software couldn't touch it. I don't bring this up as a complaint, or out of malice, It's just what happened. So, I turned to something else to zap the bug dead. Since your software wasn't doing what I wanted to, I uninstalled it.
Now, this should be the end of my story. Problem is, it didn't stay uninstalled.
Periodically, these things just... grow back, for lack of a better word. I'm not sure if this is due to an incomplete removal, or some kind of automatic update process I haven't been able to turn off. It's hard to gauge because the timescale between revivals can vary a lot, and I haven't been taking hard data.
I object to the renewal of these programs not because of there one time failure, but because they seem to be operating without my consent, and their appearance heralds a slowdown of my machine as they eat up processor speed.
According to my programs list (figure01), I have currently installed,
McAfee Agent, ver 4.0.01494
McAfee AntiSpyware Enterprise Module, ver 188.8.131.52
McAfee VirusScan Enterprise, ver 8.7.0
McAfee VirusScan Enterprise (UNH Licensed)
It is not possible to remove all these programs via the windows add / remove programs window. I forget which does which, but one responds it cannot be removed while in use, 2 return errors and disappear from the list only to reappear later, and one uninstalls, only to return later. I could test which does which again, but then I'd have to wait until they resurrected to provide more info.
There's also an icon on the taskbar that calls itself McAfee OAS. Unlike every other program on the bar, it doesn’t seem to have an "exit" or "quit" option. I also can't seem to terminate the process with the windows task manager. The last time I tried it actually had the gall to tell me something had tried to terminate it, and it had blocked the attempt. I have to say, that gave me scary flashbacks to the last time I saw a machine infested with Antivirus Live.
There's now a McAfree folder on the start button tree that was never there before, last on the list. This showed up after the most recent resurrection. It doesn't have an uninstall option.
I haven't talked to the UNH CIS people about this. It's not their software, and I figured if I did go to them, they'd just have to turn around and talk to you.
So that's my problem. I'm willing to answer any questions you might have if you need more details. I'm not interested in fixing this software, or figuring out how to make my machine accommodate it. I'm also fine with permanently losing access to the license it's been running on. All I'd like is a way to get this stuff off my machine.
Again, I'd just like to be clear I'm not here to complain. I just feel I should have a right to stop using your service if I want to, and I'd like some help figuring out how to do that.
figure01.bmp 1.4 MB