I just spent ten hours dealing (unknowingly) with the problem resulting from the bad virus signature file #5959 on a Win XP SP3 machine, unable to do any work on my main computer. After all the Google reasearching I did, booting in Safe Mode, running a slew of anti-virus utilities, wouldn't it have been easier to get an email from Mcafee when they first noticed the problem? Now I know that Mcafee has my email address and most probably the type and details of machine that I have their software installed on here. So when this problem arose, why couldn't they send out a blast email informing all potential affected customers? I had to read about this on Yahoo News! That is unacceptable. I should have heard about it first from Mcafee.
I was thinking the same. It was only because they took down all our PC's at work that I had a hint that it was a Mcafee problem.
How many people out there are about to reformat their machines beacuse they are unaware of this issue ? And how much wasted time (7 hours in my case) ?
Please get an e-mail out to your users so that they know about the problem.