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16698 Views 35 Replies Latest reply: Apr 27, 2010 1:26 PM by Dinz RSS 1 2 3 4 Previous Next
hopeless1 Apprentice 135 posts since
Apr 7, 2009
Currently Being Moderated

Apr 21, 2010 4:16 PM

I've got the dat 5958 blues!

Just noticed that McAfee downloaded dat 5958. Now when I try to do a scan it stops at svchost.exe and gives a message that windows must shut down, DCOM server process launcher service terminated unexpectantly  system shutdown initiated by NT authority system.

 

It shuts down and restarts my computer so I am able to use the internet or work off-line. I just can't do a scan with McAfee. I'm using XP Service Pack 3

 

I see they are saying svchost.exe is deleted.

 

Does anyone know if McAfee plans to issue a fix for dat 5958, for people like me who have to hire outside tech help?  I don't know anything about fixing problems like this.

 

I read that proposed date 5959  won't automatically fix it   http://arstechnica.com/business/news/2010/04/broken-mcafee-dat-update-cripples-w indows-workstations.ars

 

 

Message was edited by: hopeless1 on 4/21/10 4:16:43 PM GMT-05:00
  • Ex_Brit Volunteer Moderator 59,609 posts since
    May 6, 2004
    Currently Being Moderated
    1. Apr 21, 2010 4:30 PM (in response to hopeless1)
    Re: I've got the dat 5958 blues!

    That article refers to Enterprise solutions and what we have been told is that an emergency DAT will be circulated soon to rectify the problems that are occurring on some PC's.  I have the same update and no problems at all, so it isn't affecting everyone the same way.

     

    I suggest to anyone seeing symptoms not to start a scan.

     

    We've been told:

    Please ask customer facing issues (like svchost crashing, sometimes causing BSODs and reboots) to hang tight – should be another hour or two before the fixed release is universally available.

     

    That was sent to me over an hour ago.

     

     

     

    Message was edited by: Ex_Brit on 21/04/10 5:30:33 EDT PM

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  • Dinz Master 3,223 posts since
    Oct 13, 2009
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    3. Apr 21, 2010 4:45 PM (in response to hopeless1)
    Re: I've got the dat 5958 blues!

    Hi All,

    Sorry for the inconvenience caused, This issue is been already reported & McAfee teams are working with the highest priority to fix the issue asap. In the meantime , please try to restart the computer in safe mode , uninstall existing version and reinstall the new version from http://us.mcafee.com as the latest 5959.0000 has a patch released on to the servers to fix the same.

    In the meantime, I shall update you more on this when I get more info on the same

    Regards,

    Dinesh K
    McAfee community Moderator


    Dinesh
    Ex Community Admin
  • SamSwift Group Leader 651 posts since
    Nov 9, 2009
    Currently Being Moderated
    5. Apr 21, 2010 7:34 PM (in response to hopeless1)
    Re: I've got the dat 5958 blues!

    Uninstalling from safe mode and then reinstalling with your CD should work fine. Please let us know how you get on.

     

    Sam

  • cfy0217 Newcomer 3 posts since
    Apr 22, 2010
    Currently Being Moderated
    6. Apr 22, 2010 5:08 AM (in response to hopeless1)
    Re: I've got the dat 5958 blues!

    I am new here. I had my computer shut down once yesterday after I tried to run a scan. I didn't know about all the problems. It restarted and I can access everything that I can think of. I know some people are having problems getting on the internet and windows. I just turned my computer off last night and hoped it would be OK in the morning. It updated the DAT file to 5859 this morning. Is everything alright or do I have to do something else to fix the computer. Like I said I have tried to access as many things as possible and have had no problems so far. Is it safe to run a scan?

     

    Colleen

  • Ex_Brit Volunteer Moderator 59,609 posts since
    May 6, 2004
    Currently Being Moderated
    7. Apr 22, 2010 5:33 AM (in response to cfy0217)
    Re: I've got the dat 5958 blues!

    cfy0217 wrote:

     

    I am new here. I had my computer shut down once yesterday after I tried to run a scan. I didn't know about all the problems. It restarted and I can access everything that I can think of. I know some people are having problems getting on the internet and windows. I just turned my computer off last night and hoped it would be OK in the morning. It updated the DAT file to 5859 this morning. Is everything alright or do I have to do something else to fix the computer. Like I said I have tried to access as many things as possible and have had no problems so far. Is it safe to run a scan?

     

    Colleen


    Colleen 5859 was the cure for the update that caused problems for many.   You should be OK.   It didn't affect ,some people anyway.


    https://community.mcafee.com/servlet/JiveServlet/downloadImage/102-5889-3-62127/Peter.gif
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  • aivie Newcomer 2 posts since
    Apr 22, 2010
    Currently Being Moderated
    8. Apr 22, 2010 7:53 AM (in response to Dinz)
    Re: I've got the dat 5958 blues!

    Attn: McAfee/Representatives (only please)

    Re: Automatic McAfee Recovery Update, for the W32/wecorl.a (false positive) with the 5958 DAT file

    Date of Incident: 04/21/10 McAfee Security Software

     

    I am seeing others post comments that it is (not) recommended to run a "scan" on your PC.  My question is (when) will it be safe to ever run a scan again? I am just learning of all that transpired on 4/21/10, and my PC seems to be running smoothly in all operations so far this morning 4/22/10, after reboot.

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    9. Apr 22, 2010 7:59 AM (in response to aivie)
    Re: I've got the dat 5958 blues!

    Hi aivie,

    The issue actually occurred with the DAT 5958 , which is been right now pulled back and the mcafee download servers have been uploaded with DAT 5959 , hence update your programs and verify your DAT shows 5959.0000 .

    Regards,
    Dinesh K


    Dinesh
    Ex Community Admin
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