I renewed my account this morning and will not let me go past a certain spot. It says that there is one or more things stoping it and directed me to a list of incompatable sites that might be why it isn't working. I went through the list and there was not anything that i saw in the uninstall that i had to erase for my computer. I hope this all makes since. I restarted my computer and it still said the same thing. please help.
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What is the computer's operating system ?
Check what is the incompatible program detected during installation ? (if possible attach a screenshot)
How is the computer currently connected to the internet ?