Any idea would help, I guess.
The problem is still there.
This thing is going to be reinstalled now.
Thanks for no replies!
Please give more details: ePO version, DLP version and error message in english.
Ill try to help you.
I have translated the couple of German lines into English, though I guess they wouldn't be looking exactly like that in the real case
Obviously there's something wrong with the monitoring component on the server, but I don't know where to start looking.
Error while loading saved filters from:
The communication object,
nel, cannot be used for communication because it is in the faulted state
Error while loading the monitoring application.
GetTable failed: Impersonation Failed for user abc
During WCF service installation, setup ask you for "Web Access Authorized Groups".
Please check membership of your user in provided in this step group.
If you dont remember name of group, open file "DLPWCFService.exe.config" located by default in "C:\Program Files\McAfee\DLP\WCF Service" and look for line with string "AuthorizationGroups".
In value you will see group name.
Another thing, try to change service account of WCF to domain user with dbo permissions to ePO database, restart service and try again to access DLP monitor.
Of course if you open ePO with DLP monitor from another computer (not ePO server), change url. Instead localhost - ePO server name or IP.
The user has been in the authorized group since installation, but will check if still so.
Swapping the account in the service properties with one with the above mentioned rights was among the first things tried... no difference I'm afraid.
And of course localhost won't work this way on a different machine
The console in use is located on the server to which a remote session is running, as in: "workstation" |--RDP tunnel to server->| "server" |-->| Running ePO etc. and Browser
If you are using HDLP v3 and WCF is installed on a server that does not host the ePO DB, then try using SQL authentication for WCF service.
Consider providing SA credentials for WCF account used to connect to ePO DB.
The logged in user who is accessing DLP Monitor, try adding them to the SQL login roles.
You might have already tried these:
Check you have the latest.patches for .Net FX 3.5
Try accessing DLP monitor directly from the ePO Server.
Ok, but how can I do that with the sa account? I'm afraid I'm not so into databases.
ePO and the DB share one server and the WCF service is also running on that machine.