The answer is.... It's not a virus... without any help from the McAfee team or the Dell team to solve this problem, I turned to Microsoft for their help. They solved the problem, it was a matter of changing one file in the registery. Now we don't know what exactly changed the registery file, but the problem has been solved. Microsoft had me run a full scan using ESET's online antivirus, and it did not find any viruses either!!! Thank you McAfee and Dell for wanting to wipe my computer and charge me $80 or more dollars to solve a problem that Microsoft trouble shooted for free... I think if either one of the two groups would have taken more then 2 minutes to try to diagnose the issue without assuming it was a virus they might have been able to point me in the right direction...
So if anyone else ever has this problem call Microsoft and have them check your registery execute file.
1 of 1 people found this helpful
Shame you didn't find this document on the main malware discussion page:
It's worth bookmarking if you are unfortunate enough to get hit again.
Yes that would have been very helpful... But I really didn't know what to look for.... I had never experienced anything like this before, and was just mindboggled with trying to figure out how to fix it. I wish I would have talked with someone like you at Dell or McAfee yesterday instead of spending hours trying to figure out what was going on.
Thank you for the link, I will definetly bookmark it.
I had the same thing happen although I have Vista.Mcafee did not catch the trojan when it started.When I did a manual scan later it removed the trojan but my registry files are messed up.I don't understand how to fix my registry files.I did look at the link Samantha Price posted but couldn't understand how to fix my registry files.