Enable and check EEPC diagnostic logging.
While in Windows, logout and login as another domain user. Perform ePO ASCI. If user shows up in the log, shutdown and login in pre-boot using that name. Depending on LDAP attribute used for populating ePO EEPC database, your current Windows login and EEPC user names might differ. I hope you are running EEPC v6 Patch 1.
Thanks for the quick response.
I have enabled logging. I see that my users are added. What specific do I need to look for in the log file?
I have used "samaccountname" LDAP attribute as mentioned in the "unknown user" discussion to populate the EEPC database.
I have also tried to logout and login as a different domain user and also local user. But bothing helped. I also performed ePO ASCI.
I am using build 753, is that patch 1?
In your "Endpoint Encryption 1.0.0" policy, that is applied to your system, in "Log On" tab, did you select "Add local domain users"?
Where did you get your build number from?
Yes, I have selected "Add local domain users" in the Endpoint Encryption 1.0.0 policy.
I got the build number from the ePO tab when I login.
What exactly do I need to see in the log file to make sure that the user is added?
Nope, ePO 4.5 build 753 is ePO 4.5 without Patch 1. It's recommended to use ePO 4.5 Patch 1 (build 851) whith EEPC v6. Remember also to use latest EEPC v 6.0.1 which is EEPC v6 Patch 1.
Do you know if this is a known issue with ePO 4.50 build 753?
Probably not. You can see which issues were fixed in Patch 1 by reading it's release notes: