You could contact Technical Support Chat found at the top of this page under Useful Links. They may ask you to uninstall via Add/Remove programs and reboot. Next step would be to use the MCPR removal tool also found under Useful Links and reboot again. Then you need to go to your McAfee account and login and download your software again and see if it gives you that option to create the disk. I do not ever remember seeing this offered before that is why I am suggesting to ask Chat before you do anything.