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McAfee software might not detect an active internet connection due to the following reasons:
Conflict with any other security software
Malware infections in the computer
Unable to connect with McAfee server
Please provide me some details about the computer so that we could guide you accordingly;
What is the computer’s operating system ?
How is the computer connected to internet ?
Do you have any other security software installed in the computer ? (check in C:/program files & common files for any remnant of different security software)
Kindly get back with the following details so that we could assist you with our best here.
Re-install fixed problem. All working well with all McAfee products.