8 Replies Latest reply on Sep 9, 2010 2:49 PM by fccj2272cm

    UNABLE TO TRUST PC

      Using McAfee Antivirus Plus all around, and downloaded to all PC's on the same day. Attempting to trust a third laptop to the network but keep receiving PC is momentarily unavailable, try again later. Desktop and 2 laptops all worked as expected when sent invitation to trust. The third laptop shows PC is connected to the network; has McAfee installed; is not trusted. Subscription is licensed for 4 units. Uninstalled and re-installed software on untrusted laptop. Any suggestions?

        • 1. Re: UNABLE TO TRUST PC
          Peacekeeper

          You are on 2010 version? security centre 10 correct?

           

          Try refreshing the network? Remove the PC from list and reboot see if it works then. Digging further if you still have an issue.

          • 2. Re: UNABLE TO TRUST PC

            Disconnected from the network on both ends. Deleted theIP addresses from the Navigation/Connections/Firewall option on both ends also. Both PC's go back to same state. The invite sent from the PC to the laptop never is received. Shut down the firewall with no success.

            • 3. Re: UNABLE TO TRUST PC
              Dinz

              Hello ,

               


              The loss of management control prevents you from making any changes to managed or unmanaged devices on the network, and from monitoring the status of those devices from the authoritative computer.
              To correct this problem, reset one of the computers to be the administrator computer using one of the two options below.

               

               

               

               

               

              Please follow the nelow steps:

               

              1. Download and save the Network Cleanup Tool (mcnetcln.exe) to the desktop of each computer using the following link:

              http://download.mcafee.com/products/licensed/cust_support_patches/mcnetcln.exe

               

              2.Disconnect the computers from each other by powering off (or unplugging the power cord from) your network router or switch.

              3.Run the Network Cleanup Tool on each computer on your network that was previously managed by McAfee.

              Note: This tool cleans up incorrect, cached network information on each computer.

              4. Power on (or plug in) your network router.

              5. Restart the computer that you want to designate as the administrator of your network.
              6. On the administrator computer, open the McAfee SecurityCenter and then click Manage Network.

              Note: This computer automatically becomes the administrator on the managed network.
              7.If prompted, choose to Trust the Network.

              8. Restart the other computers on your network, and if prompted, select Trust the Network.

              9.On the administrator computer, invite the other computers to join the managed network.

               

               

              Do let us know if you still face any issues on the same.

               

              Regards,

              Dinesh K

              • 4. Re: UNABLE TO TRUST PC

                Ran the cleanup tool on the suspect laptop and received the following:

                Stopping McAfee's network agent...

                McAfee network agent stopped.

                Removing network agent data...

                Unable to remove network agent data.

                Error encountered,Error code:120

                Details:This function is not supported on this system.

                 

                Another question. Where is the version running listed within the McAfee program?

                • 5. Re: UNABLE TO TRUST PC
                  Dinz

                  Hi,

                  Please connect with chat technicians here so that they can remotely access your computer and help you proceed further .

                   

                   

                  Thanks,

                  Dinesh K

                  • 6. Re: UNABLE TO TRUST PC

                    HI,

                     

                     


                     

                     

                    Message was edited by: syed.tabrez on 4/15/10 1:20:56 PM CDT
                    • 7. Re: UNABLE TO TRUST PC

                      HI,

                       

                      Option 1

                       

                      1. Download and save the Network Cleanup Tool (mcnetcln.exe) to the desktop of each computer using the following link:

                       

                         http://download.mcafee.com/products/licensed/cust_support_patches/mcnetcln.exe

                       

                       

                      2. Disconnect the computers from each other by powering off (or unplugging the power cord from) your network router or switch.

                      3. Run the Network Cleanup Tool on each computer on your network that was previously managed by McAfee.

                       

                         Note: This tool cleans up incorrect, cached network information on each computer.

                       

                       

                      4. Power on (or plug in) your network router.

                      5. Restart the computer that you want to designate as the administrator of your network.

                       

                       

                      6. On the administrator computer, open the McAfee SecurityCenter and then click Manage Network.

                       

                         Note: This computer automatically becomes the administrator on the managed network.

                       

                       

                      7. If prompted, choose to Trust the Network.

                      8. Restart the other computers on your network, and if prompted, select Trust the Network.

                      9. On the administrator computer, invite the other computers to join the managed network.

                       

                      Option 2

                       

                      Step 1 - Stop the Network Agent on all computers of the network.

                       

                      1. From the Start menu, click Run.

                      2. Type services.msc in the blank field, then click OK.

                      3. Find the McAfee Network Agent on the list of services on the left.

                      4. Right-click the service, and choose Stop.

                       

                       

                      Step 2 - Delete old network information on all computers of the network

                       

                      5. From the Start menu, click Run.

                      6. Type %ALLUSERSPROFILE%\Application Data\McAfee\MNA\ in the blank field, then click OK.

                      7. Select and delete all of the data in the MNA folder (NAData etc.).

                      8. Type %ALLUSERSPROFILE%\Application Data\McAfee\EasyNet\ in the blank field, then click OK.

                      9. Select and delete all of the data in the EasyNet folder (MHNData etc.).

                      10. Type %ALLUSERSPROFILE%\Application Data\McAfee\MNM\NDData in the blank field, then click OK.

                      11. Select and delete all of the data in the MNM folder (NDData).

                      12. Repeat all of steps 1 and 2 on each computer in your home network, then continue to Step 3.

                       

                      Step 3 - Restart the Network Agent only on the computer that will manage the network, in other words,  the administrator computer (or restart)

                       

                      1. From the Start menu, click Run.

                      2. Type services.msc in the blank field, then click OK.

                      3. Find the McAfee Network Agent on the list of services on the left.

                      4. Right-click the service, and choose Start.

                       

                      Step 4 - Restart the Network Agent on the remainder of the computers (or restart)

                       

                      1. From the Start menu, click Run.

                      2. Type services.msc in the blank field, then click OK.

                      3. Find the McAfee Network Agent on the list of services on the left-hand side.

                      4. Right-click the service, and choose Start.

                       

                      Step 5 - Enable the managing computer to trust the network

                       

                      1. Open SecurityCenter and choose Manage Network on the right-hand side.

                      2. Answer Yes to This computer trusts the network.

                      • 8. Re: UNABLE TO TRUST PC

                        I followed these instructions as well but recieved the following message on all 3 computers.

                         

                        Here is the log with error messages:


                        Stopping McAfee’s network agent ...
                        McAfee network agent stopped.
                        Removing network agent data ...
                        Unable to remove network agent data.
                        Error encountered, ErrorCode:126
                        Details:The specified module could not be found.
                        Removing EasyNetwork data ...
                        Unable to remove EasyNetwork data.
                        Error encountered, ErrorCode:126
                        Details:The specified module could not be found.
                        Removing network monitoring data ...
                        Unable to remove network monitoring data.
                        Error encountered, ErrorCode:126
                        Details:The specified module could not be found.
                        Finished cleaning up your McAfee network.

                        Please Help!