5 Replies Latest reply on May 4, 2010 2:26 PM by k3tg

    Error messages when scanning?

      Hi,

       

      I keep trying to run a full scan on my PC, however the same error message appears "An unexpected problem has occured during your scan please click OK to go back to the homepage and try running your scan again"

       

      Has anyone else has this problem and if so how can it be solved?

       

      Thanks in advance

        • 1. Re: Error messages when scanning?
          k3tg

          Can you post a screenshot of the error?

           

          Did you previously have any security software installed on your pc? What is your computer operating system? Are you up to date with all Microsoft updates and do you have the latest service pack?

           

          You may want to run the McAfee Virtual Technician which identifies and fixes a lot of problems.

           

          Another option would be to uninstall via Add/Remove programs, reboot and run the MCPR removal tool found under Useful Links at the top of this page. Login to your McAfee account and download and install again. Technical Supprt Chat is also available 24 hours a day and is free. Chat is also found under Useful Links.

          • 2. Re: Error messages when scanning?

            sorry for the late reply i've been working away, here is the screenshot you asked for:

             

            My operating system is Vista, I am currently up to date ith everything and there has only ever been mcafee used as security software on this machine.

             

            I have tried the virtual technician and it didn't appear to do anything.

             

            Thanks in advance!

            • 3. Re: Error messages when scanning?
              Dinz

              Hi Krispie,

              Sorry for the late reply,

              Thanks for the screenshot provided, could you please try the following steps and then perform a scan and update me on the status;

              Open IE – click tools – Click internet options
              Under advanced – click Reset
              Close all windows and then try to run a scan

              If the former doesn’t help, restart the computer and start tapping F8 key
              From the advanced boot options menu select safe mode
              Try to run a scan in safe mode and update me on the status

               

              Kindly update me on the status so that we could proceed further

               

               

              Moving thread to virus scan 14 2010

               

              Regards,
              Dinesh K
              McAfee Online Community Moderator

               

               

              on 5/4/10 10:21:54 AM GMT-06:00
              • 4. Re: Error messages when scanning?

                Hi,

                 

                Thank you to everyone for the help the problem has now been resolved

                • 5. Re: Error messages when scanning?
                  k3tg

                  Krispie,

                   

                  I'm glad everything is OK now. Thanks also to Dinz for his assistance.

                   

                  Tom K3TG