1 Reply Latest reply on Apr 23, 2010 3:06 AM by upgespaced

    Windows7, 64 bit, re-install not possible

      Hi everybody,


      I know there are quite some threads about installing problems of SC. I tried the offered solutions, but at the end the installation always failed.



      McAfee Control center did not show up, when clicking on it. So we wanted to reinstall the software

      After un-installing McAfee, running MCRP.exe, we tried to install from CD. Install package was downloaded, started, checked the system, started installation of componets and and broke / failed.

      The system is Windows 7, 64bit.


      We tried:

      - ensure IE8 32 bit was used

      - IE8 advanced settings were reset

      - logged on McAfee site and directly downloaded DMSetup.exe.

      - used VirtualTechnician : nothing found.

      - chatted with McAfee support (Vladimir), followed his advices, and sent him the final error screen - no response

         he advised following steps: deactivate UAC, MCPR, McPreInstall, logon to Website with IE and downlad dmsetup.


      Do you have any other idea for us ?


      thanks in advance,