1 Reply Latest reply on Apr 23, 2010 3:06 AM by upgespaced

    Windows7, 64 bit, re-install not possible

      Hi everybody,

       

      I know there are quite some threads about installing problems of SC. I tried the offered solutions, but at the end the installation always failed.

       

      Problem:

      McAfee Control center did not show up, when clicking on it. So we wanted to reinstall the software

      After un-installing McAfee, running MCRP.exe, we tried to install from CD. Install package was downloaded, started, checked the system, started installation of componets and and broke / failed.

      The system is Windows 7, 64bit.

       

      We tried:

      - ensure IE8 32 bit was used

      - IE8 advanced settings were reset

      - logged on McAfee site and directly downloaded DMSetup.exe.

      - used VirtualTechnician : nothing found.

      - chatted with McAfee support (Vladimir), followed his advices, and sent him the final error screen - no response

         he advised following steps: deactivate UAC, MCPR, McPreInstall, logon to Website with IE and downlad dmsetup.

       

      Do you have any other idea for us ?

       

      thanks in advance,

      Frank.