Could you please confirm whether the user has McAfee home version or the enterprise version ?
They are both home versions. I am trying to get the actual version numbers, but that may take a day to do.
They are using McAfee Internet Security, Security Center version 10.0, Virus Scan Version 14.0, Anti-Spam version 11.0, Parental Controls version 12.0, Firewall version 11.0 and Site Advisor version 3.0. And they are running XP SP 3. Any help will be appreciated.