7 Replies Latest reply on Apr 15, 2010 10:54 AM by JoeBidgood

    Epo 4 not showing client properties even though the logs show no errors

      I have several pain in the arse client machines, different makes models and uses that just will not report there properties.

       

      They all pull updates fine from the same single EPO 4.0 server.

       

      The client will send (if you use cmdagent /s) the props successfully and will also send them on request if you action a wake up from the console, however, if you monitor the server.log file you can see it receive the props fine, they just will not show in the EPO console, i have tried uninstalling the agent + Viruscan, deleting the client from EPO, generating new GUID's numerous times, the latest v4.0 client, i am out of ideas, it is not a dns or imaging issue.

       

      The client log is....

      Agent Subsystem 13/04/2010 14:38:52 Info Agent communication session closed
      Agent Subsystem 13/04/2010 14:38:52 Info No package received from ePO Server
      Agent Subsystem 13/04/2010 14:38:51 Info Agent is connecting to ePO server
      Agent Subsystem 13/04/2010 14:38:51 Info Agent is sending INC PROPS package to ePO server
      Agent Subsystem 13/04/2010 14:38:51 Info Agent communication session started
      Agent Subsystem 13/04/2010 14:38:51 Info Agent received REQUEST PROPS package from ePO server
      Agent Subsystem 13/04/2010 14:38:51 Info Agent communication session closed
      Agent Subsystem 13/04/2010 14:38:51 Info Package uploaded to ePO Server successfully
      Agent Subsystem 13/04/2010 14:38:51 Info Agent is connecting to ePO server
      Agent Subsystem 13/04/2010 14:38:51 Info Agent is sending PROPS VERSION package to ePO server
      Agent Subsystem 13/04/2010 14:38:51 Info Agent communication session started
      Management 13/04/2010 14:38:37 Info Collecting Properties
      Agent Subsystem 13/04/2010 14:38:37 Info Agent started performing ASCI
      Agent Monitor 13/04/2010 14:38:37 Detail Collecting Properties

       

      The server.log file for this transaction is...........

       


      20100413143851 X #5036 mod_epo Enter auto mutex, mutex=750
      20100413143851 X #5036 mod_epo Acquired mutex ownership, mutex=750
      20100413143851 X #5036 mod_epo Released mutex, mutex=750
      20100413143851 X #5036 mod_epo Processing epo request, session ID=416...
      20100413143851 X #5036 mod_epo Processing post request, legacy=0
      20100413143851 X #5036 mod_epo content length = 1238
      20100413143852 X #5036 mod_epo Enter auto mutex, mutex=748
      20100413143852 X #5036 mod_epo Acquired mutex ownership, mutex=748
      20100413143852 X #5036 mod_epo Released mutex, mutex=748
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::ExecuteFindNodeQuery strQuery=SELECT AutoID,ParentID,TheTimestamp,PolicyTimestamp,TaskTimestamp,Type FROM EPOLeafNode WHERE (AgentGUID=N'6F5C8DC1-9AEE-463B-B659-9BCE2E1B115A')  ORDER BY Type DESC, NodeName ASC
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 servcache Get agent pub key for {6F5C8DC1-9AEE-463B-B659-9BCE2E1B115A} from cache
      20100413143852 X #5036 EPOServer Agent does not support repository keys hash list
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::ExecuteFindNodeQuery strQuery=SELECT AutoID,ParentID,TheTimestamp,PolicyTimestamp,TaskTimestamp,Type,ServerKeyHash,L astCommSeqNum FROM EPOLeafNode WHERE (AgentGUID=N'6F5C8DC1-9AEE-463B-B659-9BCE2E1B115A')  ORDER BY Type DESC, NodeName ASC
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 I #5036 EPOServer Receiving Incremental Props from ACGL22
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::ExecuteFindNodeQuery strQuery=SELECT AutoID,ParentID,TheTimestamp,PolicyTimestamp,TaskTimestamp,Type,UninstallFlag,A gentPolicyVersion,AgentTaskVersion,AgentSiteInfoVersion,AgentEventFilterVersion, NodePath,AgentPlatform,LastMaxPolicyVersion,LastMaxTaskVersion,SuperAgent,SuperA gentRepo,Flags,AgentVersion,LegacyNodeAssignmentMap,AssignmentPath FROM EPOLeafNode WHERE (AgentGUID=N'6F5C8DC1-9AEE-463B-B659-9BCE2E1B115A')  ORDER BY Type DESC, NodeName ASC
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 EPOServer Updating product properties for VSEMAS850000, delete=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::GetProductPropertyList strQuery=SELECT * FROM EPOProductProperties WHERE ProductCode=N'VSEMAS850000' AND ParentID=904
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 EPOServer Updating product properties for VIRUSCAN8600, delete=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::GetProductPropertyList strQuery=SELECT * FROM EPOProductProperties WHERE ProductCode=N'VIRUSCAN8600' AND ParentID=904
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 EPOServer Updating product properties for PCR_____1000, delete=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::GetProductPropertyList strQuery=SELECT * FROM EPOProductProperties WHERE ProductCode=N'PCR_____1000' AND ParentID=904
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 EPOServer Updating product properties for PATCH___1100, delete=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::GetProductPropertyList strQuery=SELECT * FROM EPOProductProperties WHERE ProductCode=N'PATCH___1100' AND ParentID=904
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 EPOServer Updating product properties for EPOAGENT3000, delete=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::GetProductPropertyList strQuery=SELECT * FROM EPOProductProperties WHERE ProductCode=N'EPOAGENT3000' AND ParentID=904
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::GetComputerProperties strQuery=Select ParentID,ComputerName,DomainName,IPAddress,OSType,OSVersion,OSServicePackVer,OS BuildNum,OSOEMID,CPUType,CPUSpeed,NumOfCPU,TotalPhysicalMemory,FreeDiskSpace,Tot alDiskSpace,TimeZone,DefaultLangID,NetAddress,UserName,CPUSerialNum,OSPlatform,F reeMemory,IPHostName,IPXAddress,SubnetAddress,SubnetMask,Description,IsPortable, OSBitMode from EPOComputerProperties where ParentID=904
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::ExecuteFindNodeQuery strQuery=SELECT * FROM EPOLeafNode WHERE (AutoID=904)  ORDER BY Type DESC, NodeName ASC
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 servcache Get SiteListVersion from cache
      20100413143852 X #5036 servcache Get RepositoryKeysHashListCacheData from cache
      20100413143852 X #5036 EPOServer Generating policy for agent: {6F5C8DC1-9AEE-463B-B659-9BCE2E1B115A}
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::GetProductPropertyList strQuery=SELECT * FROM EPOProductProperties WHERE ParentID=904
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 EPOServer Previous node path: 1\2\83\85
      20100413143852 X #5036 EPOServer Previous policy assignments: c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Previous task assignments path: c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOPOLICY DALPolicyConnectionLock - Available = 16
      20100413143852 X #5036 EPOPOLICY ~DALPolicyConnectionLock - Available = 17
      20100413143852 X #5036 EPOPOLICY DALPolicyConnectionLock - Available = 16
      20100413143852 X #5036 EPOPOLICY ~DALPolicyConnectionLock - Available = 17
      20100413143852 X #5036 EPOServer Getting PolicySettings from cache.  PSOID:124, Legacy:-1, Feature:EPOAGENTMETA, Category:General, Type:General
      20100413143852 X #5036 EPOPOLICY DALPolicyConnectionLock - Available = 16
      20100413143852 X #5036 EPOPOLICY ~DALPolicyConnectionLock - Available = 17
      20100413143852 X #5036 EPOServer Found 30 policy assignments
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 EPOServer Agent has current MetaData, not sending EPOAGENT3000META policy
      20100413143852 X #5036 EPOServer Policy assignment c8 timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy c8 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment c8, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment c7 timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy c7 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment c7, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment c6 timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy c6 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment c6, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment c5 timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy c5 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment c5, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment c4 timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy c4 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment c4, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment 5e timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy 5e found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment 5e, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment c3 timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy c3 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment c3, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment c2 timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy c2 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment c2, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment c1 timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy c1 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment c1, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment 5d timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy 5d found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment 5d, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment c0 timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy c0 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment c0, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment 95 timestamp less than or equal to agent timestamp (product: PATCH___1100)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy 95 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product PATCH___1100
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment 95, only sending PPATH, no settings. (product: PATCH___1100)
      20100413143852 X #5036 EPOServer Policy assignment 75 timestamp less than or equal to agent timestamp (product: EPOAGENTMETA)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy 75 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product EPOAGENTMETA
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment 75, only sending PPATH, no settings. (product: EPOAGENTMETA)
      20100413143852 X #5036 EPOServer Policy assignment 47 timestamp less than or equal to agent timestamp (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy 47 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product VIRUSCAN8600
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment 47, only sending PPATH, no settings. (product: VIRUSCAN8600)
      20100413143852 X #5036 EPOServer Policy assignment 1e timestamp less than or equal to agent timestamp (product: PCR_____1000)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy 1e found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product PCR_____1000
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment 1e, only sending PPATH, no settings. (product: PCR_____1000)
      20100413143852 X #5036 EPOServer Policy assignment 1c timestamp less than or equal to agent timestamp (product: PATCH___1100)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy 1c found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product PATCH___1100
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment 1c, only sending PPATH, no settings. (product: PATCH___1100)
      20100413143852 X #5036 EPOServer Policy assignment 9 timestamp less than or equal to agent timestamp (product: EPOAGENTMETA)
      20100413143852 X #5036 EPOServer IsPolicyInPPath(), Policy 9 found in path c8;c7;c6;c5;c4;5e;c3;c2;c1;5d;c0;95;75;47;1e;1c;9
      20100413143852 X #5036 EPOServer Generating legacy policy for product EPOAGENTMETA
      20100413143852 X #5036 EPOServer Client should already have current Legacy policy assignment 9, only sending PPATH, no settings. (product: EPOAGENTMETA)
      20100413143852 X #5036 EPOPOLICY DALPolicyConnectionLock - Available = 16
      20100413143852 X #5036 EPOPOLICY ~DALPolicyConnectionLock - Available = 17
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 servcache Get Task 188 from cache
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 X #5036 servcache Get Task 246 from cache
      20100413143852 X #5036 servcache Get Task 94 from cache
      20100413143852 X #5036 DAL CConxIndex: Current used conx=1
      20100413143852 X #5036 DAL DAL2_CDirectoryNode::GetNodePath strQuery=Execute AVIDALSP_GetNodePathepo 85
      20100413143852 X #5036 DAL ~CConxIndex: Current used conx=0
      20100413143852 I #5036 EPOServer Sending props response for agent ACGL22, agent has up-to-date policy
      20100413143852 X #5036 mod_epo epo request processed, rc=202, session ID=416, session time=359ms
      20100413143852 X #5036 mod_epo Current open sessions=0