The Buffer Overflow data should be pulled if you have VirusScan Extension checked in (try to upgrade to the Patch 3 extension if you are not already on it).
It will usually be checked into the DB\Software\Current\BOCVSE__1000\DAT\0000 folder.
You may also want to check EPOApsrvr.log file after the pull completes and search for the string 'BOCVSE__1000' to see if ePO is attempting the download at all...
Hope that helps...
Thanks for your answer Sailendra. I am using VS 8.5 (not 8.7), the VirusScan Enterprise 8.5 extension that is currently checked-in is version 184.108.40.206. The only VS8.5 extension download I find on your site is this one: VSE85HF391404.zip ==> VirusScan Enterprise 8.5i Extension for ePolicy Orchestrator 4.0. When I try to check-in that package, it says I already have that version installed:
Cannot upgrade extension VIRUSCAN8600 to version 220.127.116.11 because version 18.104.22.168 is already installed
Is there any other extension I should check in ?
In my test system, the buffer overflow protection DAT pull only happened after checking in the VirusScan 8.7 extension (patch 3 preferable). Not sure if it should be working with 8.5 extension as well!
Can you try checking the EPOApsvr.log file in the DB\Logs folder based on my previous comment?
Thanks a lot, checking in VS 8.7 with patch 3 did solve the problem, even for my VS 8.5 installations !
I really appreciate the help.
Glad that helps ...:)