I have had McAfee total protection since March of 2010, I have always liked McAfee and the products but I am beginning to think I need to find a new anti-virus for my laptop.
I installed Total Protection when I had Vista and shortly after I did that I upgraded to windows 7. My laptop is a 32 bit and my partners is a 64 bit. My partners McAfee has no issues, it does everything the way it should, mine however does not. I have uninstalled it about 5 times and re-installed it which allows it to work for about 2 hrs. Now what it is doing is the following, It will run a virus scan and it will fix things if it finds them, but I have it set up to update by itself and it won't update since the install, it just runs and runs, I have to restart my computer to make it stop and then it schedules another update and does the same thing. I can not change the virus schedule if I wanted to nor can I set up my shredder or quick clean. It seems once installed I am blocked out of ever changing features or updating. Again my partner has the exact same product and it works for her. I have uninstalled the upgrade and used Vista and it acted the same, I have completely wiped my laptop and installed a fresh version of windows 7 and all the updates and nothing I have had my laptop in the shop to make sure it is not my laptop and they find that windows is functioning correctly and my laptop is fine. The only virus found by McAfee was in a game system that I have installed many time and never had an issue since I own the game and use my disc to install it. I have tried PC Tools Internet security 2010 and it worked and found nothing, I tried Comodo and it found nothing and I tried Avira and it found nothing, out of all of these I want to keep McAfee but I need to know it will work correctly. I cannot afford to pay 70 dollars to have someone on the phone tell me they don't understand and draw this out let alone why have a product they won't help you keep working without collecting more money on top of the cost of product. I think a good company should stand behind the product and help fix it so that people don't leave and use another competitor. Please help and tell me why it won't update manually or automatically and why I cannot change any settings.