8 Replies Latest reply on Apr 9, 2010 9:48 AM by Mal09

    Can't update DAT version on Mccafee 8.5.0.781

      Here's a copy of my log.

       

      Last successfull update was march 30th

       

      4/5/2010 5:32:13 PM NT AUTHORITY\SYSTEM Starting task: AutoUpdate
      4/5/2010 5:32:14 PM NT AUTHORITY\SYSTEM Checking update packages from repository ePO_WHMM3382.
      4/5/2010 5:32:14 PM NT AUTHORITY\SYSTEM Initializing update...
      4/5/2010 5:32:14 PM NT AUTHORITY\SYSTEM Verifying catalog.z.
      4/5/2010 5:32:14 PM NT AUTHORITY\SYSTEM Extracting catalog.z.
      4/5/2010 5:32:14 PM NT AUTHORITY\SYSTEM Loading update configuration from: catalog.xml
      4/5/2010 5:32:15 PM NT AUTHORITY\SYSTEM These updates will be applied if they are in the repository:  Engine, DAT, NORTONAV7500, VIRUSCAN8000, VIRUSCAN8600, ENCPTCNT6000, HOSTIPS_7000, AUENGINEMETA, EXTRADAT1000, MASECORE2000, LV2SNENG1000, MSCANENG1000, VIRUSCAN8700, SUPERDAT1000, EPOAGENT3000META, PATCHTMP1000, PATCHTMP2000, BOCVSE__1000, SPAMSAFE1000.
      4/5/2010 5:32:15 PM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
      4/5/2010 5:32:15 PM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
      4/5/2010 5:32:15 PM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
      4/5/2010 5:32:15 PM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
      4/5/2010 5:32:16 PM NT AUTHORITY\SYSTEM Verifying V2engdet.mcs.
      4/5/2010 5:32:16 PM NT AUTHORITY\SYSTEM Product(s) running the latest Engine.
      4/5/2010 5:32:16 PM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
      4/5/2010 5:32:17 PM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
      4/5/2010 5:32:17 PM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
      4/5/2010 5:32:17 PM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
      4/5/2010 5:32:18 PM NT AUTHORITY\SYSTEM Verifying V2datdet.mcs.
      4/5/2010 5:32:18 PM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
      4/5/2010 5:32:18 PM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
      4/5/2010 5:32:18 PM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
      4/5/2010 5:32:18 PM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
      4/5/2010 5:32:19 PM NT AUTHORITY\SYSTEM Starting DAT update.
      4/5/2010 5:32:19 PM NT AUTHORITY\SYSTEM Downloading DAT.
      4/5/2010 5:32:20 PM NT AUTHORITY\SYSTEM Downloading gdeltaavv.ini.
      4/5/2010 5:32:20 PM NT AUTHORITY\SYSTEM Downloading 59345935avv.gem.
      4/5/2010 5:32:20 PM NT AUTHORITY\SYSTEM Downloading 59355936avv.gem.
      4/5/2010 5:32:20 PM NT AUTHORITY\SYSTEM Downloading 59365937avv.gem.
      4/5/2010 5:32:20 PM NT AUTHORITY\SYSTEM Downloading 59375938avv.gem.
      4/5/2010 5:32:20 PM NT AUTHORITY\SYSTEM Downloading 59385939avv.gem.
      4/5/2010 5:32:20 PM NT AUTHORITY\SYSTEM Downloading 59395940avv.gem.
      4/5/2010 5:32:20 PM NT AUTHORITY\SYSTEM Downloading 59405941avv.gem.
      4/5/2010 5:32:20 PM NT AUTHORITY\SYSTEM Downloading 59415942avv.gem.
      4/5/2010 5:33:07 PM NT AUTHORITY\SYSTEM Downloading avvdat-5942.zip.
      4/5/2010 5:33:12 PM NT AUTHORITY\SYSTEM Error occurred while downloading avvdat-5942.zip.
      4/5/2010 5:33:12 PM NT AUTHORITY\SYSTEM Update failed to version 5942.0000.
      4/5/2010 5:33:12 PM NT AUTHORITY\SYSTEM Verifying NavDet.McS.
      4/5/2010 5:33:12 PM NT AUTHORITY\SYSTEM Verifying VS800det.mcs.
      4/5/2010 5:33:12 PM NT AUTHORITY\SYSTEM Verifying VSE850Det.mcs.
      4/5/2010 5:33:12 PM NT AUTHORITY\SYSTEM Searching available updates for McAfee VirusScan Enterprise 8.5.0.
      4/5/2010 5:33:12 PM NT AUTHORITY\SYSTEM Product(s) running the latest HotFix 3.
      4/5/2010 5:33:12 PM NT AUTHORITY\SYSTEM Verifying EceptCntDet.mcs.
      4/5/2010 5:33:13 PM NT AUTHORITY\SYSTEM Verifying HIP_ClientDetect.mcs.
      4/5/2010 5:33:13 PM NT AUTHORITY\SYSTEM Can't open the specified registry key. Not enough rights or key does not exist.
      4/5/2010 5:33:13 PM NT AUTHORITY\SYSTEM Verifying AUEngineContentDetection.McS.
      4/5/2010 5:33:13 PM NT AUTHORITY\SYSTEM Verifying extradat.mcs.
      4/5/2010 5:33:13 PM NT AUTHORITY\SYSTEM Product(s) running the latest ExtraDAT.
      4/5/2010 5:33:13 PM NT AUTHORITY\SYSTEM Verifying Mase_Det.mcs.
      4/5/2010 5:33:13 PM NT AUTHORITY\SYSTEM Verifying VSE870Det.McS.
      4/5/2010 5:33:14 PM NT AUTHORITY\SYSTEM Verifying SuperDATDet.mcs.
      4/5/2010 5:33:14 PM NT AUTHORITY\SYSTEM Searching available updates for SuperDAT.
      4/5/2010 5:33:14 PM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
      4/5/2010 5:33:14 PM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
      4/5/2010 5:33:14 PM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
      4/5/2010 5:33:14 PM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
      4/5/2010 5:33:15 PM NT AUTHORITY\SYSTEM Starting SuperDAT update.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Update failed to version 20100113203139.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Verifying AgtMetaDet.McS.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Searching available updates for McAfee Agent Plugin.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Product(s) running the latest Plugin.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Verifying PatchTmpDet.McS.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Verifying PatchTmpDet.McS.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Verifying BocDet_VSE.McS.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Searching available updates for BOC DAT.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
      4/5/2010 5:33:17 PM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
      4/5/2010 5:33:19 PM NT AUTHORITY\SYSTEM Product(s) running the latest BOC DAT.
      4/5/2010 5:33:19 PM NT AUTHORITY\SYSTEM Verifying SK_det.mcs.
      4/5/2010 5:33:22 PM NT AUTHORITY\SYSTEM Update Finished

        • 1. Re: Can't update DAT version on Mccafee 8.5.0.781

          Is this on one machine or many?

           

          If just one, then download the superdat from the downloads site, (sdatxxxx.exe) and run it on the machine with the /F switch.

           

          If many machines, I suspect you have an issue with your repository not containing the correct files. I would probably deal with this by deleting the dat package from EPO, then doing a pull and replicate from EPO.

          • 2. Re: Can't update DAT version on Mccafee 8.5.0.781

            COOOLL

             

            It worked!!

             

            Thanks a lot sir

            • 3. Re: Can't update DAT version on Mccafee 8.5.0.781

              I'm assuming it was just one machine. If that machine doesn't update by itself to the next dat released, then there is a deeper issue.

               

              Post back if that is the case.

               

              And good to hear that the issue seems to be resolved.

              • 4. Re: Can't update DAT version on Mccafee 8.5.0.781

                Well i had 6 severs who were not updating.

                 

                I was able to update 4 of them with your command. I was also in communication with the people who support the "general" EPO and we will try to reinstall the EPO agent on one of the because it's not reporting the correct version of the DAT file.

                 

                I will take a look tommorow and let you know the results

                • 5. Re: Can't update DAT version on Mccafee 8.5.0.781

                  i have similar problem with epo 3.6.1.

                   

                  last agents  successful update was on 31 of march dat 5937 - since then i can,t do  this any more, I can communicate with agents via epo but alwas i get:

                   

                  mcafee.jpg

                  when i try to update agent on computer with  /F option i get:

                   

                  4/8/2010    9:21 AM        user     TEST-C82A8AC594    Extracting Zip file from stub file, C:\5943xdat.exe.
                  4/8/2010    9:21 AM        user    TEST-C82A8AC594    Performing self  validation ...
                  4/8/2010    9:21 AM        user    TEST-C82A8AC594    Retrieving file,  NAISCRIP.NSC from zip file.
                  4/8/2010    9:21 AM        user    TEST-C82A8AC594    Loading and  parsing script file : C:\DOCUME~1\user\LOCALS~1\Temp\21\NAISCRIP.NSC
                  4/8/2010    9:21 AM        user    TEST-C82A8AC594    Retrieving file,  Globals.nsg from zip file.
                  4/8/2010    9:21 AM        user    TEST-C82A8AC594    Loading and  parsing globals file : Globals.nsg
                  4/8/2010    9:21 AM        user    TEST-C82A8AC594    Searching for all  Installed anti-virus products.
                  4/8/2010    9:21 AM        user    TEST-C82A8AC594     Deleting...C:\DOCUME~1\user\LOCALS~1\Temp\NAI8C.tmp
                  4/8/2010    9:21 AM        user    TEST-C82A8AC594     Deleting...C:\DOCUME~1\user\LOCALS~1\Temp\21
                  4/8/2010    9:21 AM        user    TEST-C82A8AC594    Error: One or more  McAfee Point Product(s) cannot be updated by this package. Please run  an appropriate package to update the Point Product(s).
                  4/8/2010    9:21 AM        user    TEST-C82A8AC594    Update process  failed.
                  4/8/2010    9:21 AM        user    TEST-C82A8AC594    Extracting Zip  file from stub file, C:\5943xdat.exe.
                  4/8/2010    9:22 AM        user    TEST-C82A8AC594    Performing self  validation ...
                  4/8/2010    9:22 AM        user    TEST-C82A8AC594    Retrieving file,  NAISCRIP.NSC from zip file.
                  4/8/2010    9:22 AM        user    TEST-C82A8AC594    Loading and  parsing script file : C:\DOCUME~1\user\LOCALS~1\Temp\52\NAISCRIP.NSC
                  4/8/2010    9:22 AM        user    TEST-C82A8AC594    Retrieving file,  Globals.nsg from zip file.
                  4/8/2010    9:22 AM        user    TEST-C82A8AC594    Loading and  parsing globals file : Globals.nsg
                  4/8/2010    9:22 AM        user    TEST-C82A8AC594    Searching for all  Installed anti-virus products.
                  4/8/2010    9:22 AM        user    TEST-C82A8AC594     Deleting...C:\DOCUME~1\user\LOCALS~1\Temp\NAI8E.tmp
                  4/8/2010    9:22 AM        user    TEST-C82A8AC594     Deleting...C:\DOCUME~1\user\LOCALS~1\Temp\52
                  4/8/2010    9:22 AM        user    TEST-C82A8AC594    Error: One or more  McAfee Point Product(s) cannot be updated by this package. Please run  an appropriate package to update the Point Product(s).
                  4/8/2010    9:22 AM        user    TEST-C82A8AC594    Update process  failed.
                  4/8/2010    10:15 AM        user    TEST-C82A8AC594    Error: Invalid  switch or value supplied in command line parameters.
                  4/8/2010    10:17 AM        user    TEST-C82A8AC594    Error: Invalid  switch or value supplied in command line parameters.

                   

                  right  now i did not do anything with epo server...

                   

                  ps i have epo agent 3.5 and virusscan 8.0.0

                  • 6. Re: Can't update DAT version on Mccafee 8.5.0.781

                    bart123 wrote:

                    ps i have epo agent 3.5 and virusscan 8.0.0

                     

                    VirusScan 8.0 (and V1 dat files) are end-of-life and will no longer receive dat updates (There is a limited exception for Itanium systems)

                     

                    Refer to https://kc.mcafee.com/corporate/index?page=content&id=KB60404

                     

                    You need to upgrade to VSE 8.5i (or preferably 8.7i)

                    • 7. Re: Can't update DAT version on Mccafee 8.5.0.781

                      but to do that i need cma 3.6.0 and for p4 end ogf life is 31 march 2010...is it a problem for me? old cma will do the updates for vse 8,5 or 8,7 ?

                      • 8. Re: Can't update DAT version on Mccafee 8.5.0.781

                        You really need to consider the End-Of-Life status of your products and get them all up to correct and supported versions. From your CMA version, I am assuming your environment contains the following:

                         

                        CMA 3.5x - End Of Life (31 March 2010)

                        EPO 3.5x or EPO 3.6x - End of Life (31 Dec 2009)

                        VirusScan 8.0i - End of Life. (31 March 2010)

                         

                         

                        According to the CMA information page, version 3.6.0.453 was the first to support VSE 8.5. I believe this version of the CMA is now End of Life.

                         

                        -- edit: Corrected CMA Version, added EOL information.

                         

                         

                        Message was edited by: Mal09 on 09/04/10 14:48:46 GMT