I have recently received a new company laptop Dell M6400 which has 2x160 GB Drives.
The second drive is used for the data only where the first drive is for the OS and applications.
The company provided backup drives are also 160 GB. This forces individuals to do complete backups (after erasing the earlier data).
Last week while I was performing my backup, I had the blue screen and had to reboot my system.
It was presenting the Safeboot logging screen and I was able to enter my credentials but just after safeboot nothing was happening (No disk activity suggesting windows XP was attempting to boot).
The helpdesk initially tried to reset my safeboot password but that did not get me anywhere (password reseted to 12345). I had to take my laptop to the repair center.
I have been told that the 2 disks in my laptop are not readable (fried is the term they used which is not applausable considering that safeboot on the disk is still operational) and on top of that they were not able to format and install new disks and they had to also change the mother board (another 2 days lost as they did not have spares to test or replace and makes me suspicious that they do not have the means to dignose the problem properly or to attempt data recovery).
When they told me the data in the disks are not accessible I telled them to keep the disks, dont send them to the manufacturer before I clone them.
Now I am asked to come and collect my reparied laptop with no data (with new disks).
I do not know what they have done wrong but I did end up loosing at least 5 years worth of data and fell back 6 months on my project. I still suspect the data is in the disks are there but inaccessible dur to incompetancy. As they have fixed the laptop with new disks and of course safeboot applied, I do not know if they have lost the encryption key corresponding to my laptop before all that happened.
I am not a computer illiterate and I am willing to go to extra mile to recover my data. However I lost my trust in the IT departement (outsourced with high turnover). Now I am being told that they are requesting for an offer from an external company for a data recovery attempt. I also identified that the track reocord of helpdesk recovering any data in case of theese type of failures is really bad (looked at the case logs with no happy ending whatsoever. What would be your reccomendations?