Please let us know the following information so that we could help you with our best here;
What is the computer's operating system ?
Did you previously have a mcafee account / Are you trying to register with a different account ?
What is the error we receive at the time of download , please attach a screen shot if possible
my system is windows7 i had no previously account i just cant find were to enter the registration number.i see alot of us cant install this card we got at walmart.thanks need all the help i can get i dont know alot about pcs
*Check and delete if you have any other security software in add/remove program as well as their files & folders in C:/program files & common files.
*Please run the mcpreinstall tool from here and then follow the steps below to install from the retail card
1.Locate the Download URL on the back of your Retail Card. If its from walmart please login to http://www.mcafee.com/mavw/retailcard
2.Follow the instructions provided on the page:
3.If you are prompted to select a country, select the language you purchased at the store.
4.Locate the registration number on your Retail Card. Enter this number in the fields provided & click Submit.
5.Log in to your McAfee account or create an account if you are a new user.
5.Upon successful card redemption, click Go to My Account.
6.Download and install your product. For detailed installation instructions, see article TS100342
Please see the attached image for reference