Thankyou, I completed my computer updates and then after I reset the computer as required the computer screen was black- except for the virus messages.
I figred out that when certain messages from the virus appeared I was able to remove them via the task manager - this brought the computer screen back, the messages still continue to appear and I have to continously remove them.
There are still updates for McAfee required and they need internet connection. I now cannot connect to the internet and am presuming that the virus is the cause to this because I am able to connect to the same wifi with my mobile.
Are you able to get into your machine in safe mode?
Yes, I got my computer into safe mode and scanned all the files, and still no virus is being detected. I have now managed to access the internet via a plug in device (not in safe mode) instead of using Wifi.
If this is any help the following file names appeared with the Trojan file in particular appearing when I tried to access the internet, a message stated that Trojan was blocking my access to the internet with Firefox; Trojan-BNK.Win32.Keylogger.gen and Exploit.CodeBaseExec neither of these have been identified by McAfee.
I have also downloaded Stinger and scanned my laptop twice, once on a lower level and once on the highest level and the virus was still not detected.
Please can you advise me at your earliest convenience the best plan of action as I have my dissertation due in soon and I am unable to use my laptop correctly.
Are you still haven a problem with this?If so & you are able to download programs.Go to this link and download Malwarebytes.
This should help get rid of it.Let me know if this works.This is a newer fake alert program i believe,so i don`t know if it will let malwarebytes finish but it should.
Good luck Jack
YES, you are absolutely right. I am so dissapointed at McCafee. I've been a loyal customer to Mccafee this far and I encounter the same problem the individual above did with trojan.BNK.win32.keylogger.gen. I follow the steps the McCafee Rep told this individual, but i was unsuccessful to move the trojan out of my computer; however I took your advice and it works. I download malwarebytes and did a quick scan, it detected most of the defects and delete them all. I then restarted my computer and do a full scan, it captures only one more defects and deleted. So far it is working good for me. As of Mccafee, I am very dissapointed.
So sorry for my late reply, the program you recommended got rid of the virus for me, thank you so much for your help, it was greatly appreciated!!!