Sorry for the inconvenience caused. If a file exhibits unusual and possibly threatening behavior, Virus Scan uses Artemis technology to evaluate the threat of the unknown file . Plese let me know the following information so that we could proceed and restore or send the file to mcafee for further investigation .
What is the version of mcafee installed in the computer ? 2009 or 2010
What is the version of virus scan DAT ?
Please attach a screen shot of your security center .
Just to let you know. I typed the file name too quickly.
It should be an xsl file not xls!
If mcafee finds any variant of that file to be malicious that’s wwhen to prevent damage to the computer , Virus scan quarantines the file. If your programs is legitimate and from a trusted source we could restore the file or send it to mcafee labs for futher investigations .
Please find the steps for the above mentioned options . Do report back for any further assistance on this.
Moving thread to virus scan 13 - 2009
on 4/6/10 10:57:35 AM GMT-06:00
I have tried restoring the file but McAfee simply quarantines it again when I try to copy it to its rightful place.
The sequence of events is as follows:
Restore file (see screen grab)
Each time the file is restored it is reidentified as infected (though it is not!) and quarantined (see screen grab)
Program won't run without this file
How do I get McAfee to ignore this file when it is scanning?
Or should I just give up and install different antivirus software?
Have lost over a week's worth of work so far.
I have sent a copy of the file to McAfee but that was when I first contacted this forum.
screengrabmcafeerestore.gif 53.9 K
1 of 1 people found this helpful
Moved to Artemis discussions so the Webimmune people will see it also.
Meanwhile take a look at this "sticky" I made about this type of detection and how to deal with it.
That's done. File zipped up and sent to avertlabs.com
Received an acknowledgement promptly with the promise of an e-mail response after a "thorough review" by McAfee Labs.
So far so good.
Hi Bezian, I have exactly the same problem (see thread "A simple workaround?"). Have been waiting for a response from McAfee. Pls post how/if you get a resolution. Thx.