3 Replies Latest reply on Jul 14, 2010 6:08 PM by Dinz Branched to a new discussion.

    AntiVirus Plus download problem.

      I just purchased AntiVirus Plus.  I am trying to install it but get a popup saying:

       

      Download Cannot Continue

       

      Your McAfee software download cannot continue because either there's a problem with your internet connection ot the McAfee download server is unavailable. To fix this, make sure you PC is connected to the internet or wait for a few moments for the server to become available, then try again.

       

      My computer is connected to the internet.

      I have waited and waited and tried and tried again.  Keep getting the same message. Please help

        • 1. Re: AntiVirus Plus download problem.

          Hi kevcosta,

           

          I faced the same issue but solved the problem. Here the work around,

           

          1. Choose Custom Install

          2. Uncheck the site advisory

          3. Proceed with the installation

          4 After successful installation you will be able to install site advisory via the main menu, Web and E-mail Protection.

           

          Regards,

          SR

          • 2. Re: AntiVirus Plus download problem.

            I have had the same problem, I was able to download the file DMSetup.exe but once I run it I get the same message:  "problem with your internet connection or the McAfee download server is unavailable".  I don't have the option of a custom install because the program hasn't been downloaded.

            • 3. Re: AntiVirus Plus download problem.
              Dinz

              Hi All,

              Could you please confirm if the issue is resolved, if not please provide me with the following information;

               

              What is the operating system of the computer?
              How is the computer connected to internet ? (dsl/wireless)
              Did we have any other security software in the computer ?

               

              Kindly get back with the following details so that we could get this installed for you.

               

               

              Regards,
              Dinesh K
              McAfee Online Community Moderator