4 Replies Latest reply on Apr 1, 2010 7:40 PM by sarahejames

    No Connection?

      Hi,

      I have just purchased the mcAfee total protection online.

      When i get to the download page, its times out and says

      Firefox can't establish a connection to the server at download.mcafee.com.

       

      I Have no idea why this is coming up. I Have tried to download on both Mozilla and Internet Explorer, and i get the connection timeout both times?

      Any help would be very much appreiciated.

       

      Sarah.

        • 1. Re: No Connection?
          Dinz

          Hi sarah,

          Could you please let us know the following information on this ;

          What is the computer’s operating system ?
          How is the computer currently connected to internet ? (dsl/wireless/cable)
          Do we have any other security software installed in the computer ?

          Moving thread to security center 10 - 2010


          Regards,
          DineshK

           

           

          on 3/31/10 7:37:44 AM GMT-06:00
          • 2. Re: No Connection?

            Hi,

            Im running on windows vista

            am connected to a wireless connection

            and deleted all other anti viruses when i decided to buy the mcafee.

            • 3. Re: No Connection?
              Dinz

              Hello Sarah,

              > Please click start – Click start search
              Type drivers – open the folder that says 'etc'
              In the next window , right click on the file Host and open it with a notepad
              Make sure that the  last line displays 127.0.0.1 any entry below this can be deleted and save the host file.

              >Click start – Click start search
              Type cmd, right click on cmd and select Run as administrator

              In the command prompt window type ping download.mcafee.com and ensure that you receive a valid ip address and not 127.0.0.1 , Kindly update me on the status .

               

              Regards,
              Dinesh
              McAfee Community Moderator

              • 4. Re: No Connection?

                In the command prompt window type ping  download.mcafee.com and ensure that you receive a valid ip address and  not 127.0.0.1

                 

                when i did this step i dont get a IP address i get 127.0.01