It would also help if I answered the question you posed. It sounds to me like the service isn't enabled. Login via SSH as root and check the for the service:
[root@mwg68-m ~]# lsof -i +M
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
sshd 1201 root 4u IPv4 1941 TCP mwg68-m:ssh (LISTEN)
ntpd 1228 ntpd 3u IPv4 599772 UDP mwg68-m:50407->ntp1.housing.berkeley.edu:ntp
ntpd 1228 ntpd 5u IPv4 1192424 UDP mwg68-m:36970->bindcat.fhsu.edu:ntp
ntpd 1228 ntpd 6u IPv4 1203989 UDP mwg68-m:50775->time.nist.gov:ntp
ntpd 1228 ntpd 7u IPv4 899580 UDP mwg68-m:40191->ntp1.rescomp.berkeley.edu:ntp
wwcsm 2912 wwasher 125u IPv4 5510 TCP mwg68-m:9090 (LISTEN)
wwcsm 2912 wwasher 126u IPv4 5511 TCP mwg68-m:webcache (LISTEN)
wwcsm 2912 wwasher 127u IPv4 5515 TCP mwg68-m:9093 (LISTEN)
[root@mwg68-m ~]# ps ax | grep wwasher | grep -v grep
2917 ? Ss 0:00 /usr/bin/ruby /opt/webwasher-csm/bin/wwfbd -u wwasher
2918 ? S 0:00 /usr/bin/ruby /opt/webwasher-csm/bin/wwfbd -u wwasher
If the service isn't running you will need to start it:
[root@mwg68-m ~]# service webwasher-csm start | stop | restart
The info below may not be what you need but I will keep it here for general knowledge.
I am guessing you have Web Gateway dual homed? If so you can change the daemons from listening on the outside interface:
1) For TCP/22 (SSH) you need to login as root on the appliance and manually vi a file.
Force to listen only on internal interface.
Login in as root over SSH or direct console
find the line:
And change it to:
Where 192.168.254.14 is my internal IP address and the IP I use to manage my Web Gateway.
Find the line:
and change it to:
Save the file and close it
The other two ports are mail ports and carryovers from the time when WebWasher supported email. You likely do not want them or need them so disable email alltogether.
First, make sure email related settings are enabled in the GUI. This will allow you to enable them, then disable the service, then disable the related settings again so you don't see them in the GUI.
To temorarily enable email seettings go to Home --> Preferences and enable "View mail related settings"
Next browse to Proxies --> Email Gateway and uncheck the email gateway checkbox which disables any email functions globally.
Finally go back to Home --> Preferences and disable the "View mail related settings" if you don't want them to appear in the GUI.
Thank you for your support,Your information is very important to me. But I need to login the system first, and i don't know the default password of root.I have tried to use the MAC address 8-bit login, but failed,Please tell me the password,THX.
if the box has been freshly installed the root password is the last 8 digits of the MAC address of eth0, all in capital, no colons or dashes.
If you are installing on VMWare you may try to use "00000000" (without the quotes).
Please note that SSH login may be disabled by default, which means only a local console access with Monitor/Keyboard or serial line may be possible, bevore SSH is configured correctly.
If all of the above fail then I don't think that the password can be recovered. In this case it must be reset, by either re-imaging the box or filing a ticket with support.
I have tried using the following command to start the service, but this error occurred, is not applied to upgrade fails, resulting in the database inconsistency? What should I do?
[root@wwapp ~]# service webwasher-csm start
Starting feedback daemon: done.
Starting memdefrag daemon: done.
Starting McAfee Web Gateway:
Preparing persistent data...
Datebase inconsistent.Start fresh database... . failed.
Why did the China have not support the service? I am so disappointed
this looks like there are some problems with the Cache database. I would try to re-create the Cache Database:
- Stop MWG with /etc/init.d/webwasher-csm stop
- Modify global.conf file:
- Find the Parameter "CacheSize="
- Set "CacheSize=" to "-1"
- Result: "CacheSize=-1"
- Start MWG with /etc/init.d/webwasher-csm start
Tomorrow I will try your method , And I hope the problem could be solved. It is now 23:45 Beijing Time Zone.thank you very much!
I have tried to do as described above, but the problem still exists! Do you have any other alternatives? Reset the system and application programs can solve the problem?
If you are having many troubles, I would suggest opening a support case, this can be done at https://mysupport.mcafee.com/Eservice/Default.aspx, you must create an account to do so.