Two other family members are having the same problem (I think) but they DO use Verizon Administrator Account as the login, and aren't running Parental Controls (no kids/guest users, no need, right??)
So, can we TURN-OFF the McAfee Security because Verizon should be providing the security, right??
jemolney - instead of posting as a response in someone else's thread, in this case a very old one, I suggest you post a NEW THREAD in the Parental Controls section appropiate to what you have installed.
HERE if your taskbar icon in square (2009 version)
HERE if your taskbar icon is shield-shaped (2010 version)
Failing that try online live Technical Support Chat via Useful Links above.
I just re-read your post, they don't have Parental Controls installed so why are you posting in that section?
Try posting here if you have the 2010 version (shield-shaped icon) https://community.mcafee.com/community/home/securitycenter/securitycenter_10_-_2 010
or here if the 2009 version (square icon): https://community.mcafee.com/community/home/securitycenter/securitycenter_90_-_2 009