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10346 Views 12 Replies Latest reply: Nov 10, 2010 1:16 AM by adrian RSS 1 2 Previous Next
Newcomer 2 posts since
Mar 25, 2010
Currently Being Moderated

Mar 25, 2010 1:24 PM

Registry Mechanic errors on McAfee Total Protection

Basic System information:  Windows XP Professional w/ service pack 3

 

Registry Mechanic detects 6 errors it is unable to correct relating to McAfee software. All are considered "High Priorty" errors affecting my computer's system health. I have removed McAfee Total Protection twice and re-downloaded it. When McAfee software is removed the errors disappear, and re-appear when downloaded.  The computer is really slowed, I believe, by these errors, and sometimes does NOT boot up properly (seems to get stuck in booting up McAfees).

 

Here are the error messages:

High Priority: Highlighted value is missing or invalid

HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\Settings\ApplicationInfo\MPF

High Priority: Highlighted value is missing or invalid

HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\Settings\ApplicationInfo\MSC

 

High Priority: Highlighted value is missing or invalid

HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\Settings\ApplicationInfo\VSO

 

High Priority: Highlighted value is missing or invalid

HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SharedPackages\VSCore64

 

High Priority: Highlighted value is missing or invalid

HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SystemCore\VSCore\VirusScanner

 

High Priority: Highlighted value is missing or invalid

HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\VirusScanner\Insta\Settings

 

I have run McAfee's online technical diagnostic tools with the result being "no problems".

 

I have chatted with someone from McAfee's technical services, online.  He (I think it was a he) told me it is not a McAfee problem, contact Registry Mechanic. I was not going to argue with him; however, it only occurs when McAfee's Total Protection is loaded on my computer (DUH). When McAfee's Total Protection is removed, no errors exist, and the speed is terriffic.

 

Can anyone help?

  • Dinz Master 3,223 posts since
    Oct 13, 2009

    Hi,

    Could you please confirm when actually the error appears, Is it when you run the registry mechanic ?
    Also let us know what is the Ram size of the computer and processor ?
    How old is the computer ?
    Confirm whether the system has any other security software installed ?

    Regards,
    Dinesh K


    Dinesh
    Ex Community Admin
  • Grunwald Newcomer 3 posts since
    Apr 24, 2010
    Currently Being Moderated
    3. Apr 24, 2010 6:45 AM (in response to Dinz)
    Re: Registry Mechanic errors on McAfee Total Protection

    Hi

    I was wondering if there was any further response to this issue as I am also experiencing it.

    After running Registry Mechanic, 7 errors relating to McAfee Total Protection remained and could not be repaired.

    The PC is a Dell Dimension 8400 - about 6 years old, 1 GN RAM - Windows XP SP3

    Thanks

    Regards

    Grunwald

  • k3tg Veteran 869 posts since
    May 22, 2007

    You mentioned you have previously uninstalled the software. I  wonder if you know about the MCPR removal tool located at the top of this page under Useful Links? It is used in addition to the normal uninstall via Add/Remove programs to clean out any remnants that remain behind that fail to remove otherwise.

     

    Make sure you are up to dates with all of your Microsoft updates. Are you running Internet Explorer 8?

     

    Try contacting Chat again and ask them to escalate this. Post the chat id here, so that Dinz or Bala can see and follow through. Maybe ExBrit or Peacekeeper will chime in and try to offer something else to help you.


    Tom K3TG

    Volunteer Moderator
  • Ex_Brit Volunteer Moderator 59,571 posts since
    May 6, 2004
    Currently Being Moderated
    5. Apr 24, 2010 7:52 AM (in response to k3tg)
    Re: Registry Mechanic errors on McAfee Total Protection

    Stop using Registry Mechanic.  If it just removed orphaned entries it would be fine but it invariably removes important stuff along with the trash.

     

    Believe me, I learned that from bitter experience.  They promise you that your machine will work like lightning afterwards, well, maybe like 2% faster, but not everything else will work.

     

    In Registry Mechanic there is a restore function, I suggest you try that.   If things don't improve after a reboot then try using System Restore to before it happened and update McAfee immediately afterwards.


    https://community.mcafee.com/servlet/JiveServlet/downloadImage/2-143933-5189/78-49/Peter.gif
    Toronto • Canada
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  • Grunwald Newcomer 3 posts since
    Apr 24, 2010
    Currently Being Moderated
    6. Apr 25, 2010 5:13 AM (in response to Ex_Brit)
    Re: Registry Mechanic errors on McAfee Total Protection

    Hi Ex_Brit

     

    Thank you very much. I shall follow up on that advice

     

    Thanks again

     

    Regards

     

    Grunwald

  • Ex_Brit Volunteer Moderator 59,571 posts since
    May 6, 2004

    Good luck.


    https://community.mcafee.com/servlet/JiveServlet/downloadImage/2-143933-5189/78-49/Peter.gif
    Toronto • Canada
    Volunteer Moderator
    I can't help you privately - please post in the Forums
    Use Advanced Forum Search To Find Answers
    Beta Test McAfee Products For PC & MAC
    How To Fix File Associations in Windows
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    Anti-Spyware/Malware & Hijacker Tools
  • adrian Newcomer 3 posts since
    Oct 27, 2010

    Same here.

    I just purchased a Lenovo Y560 8 days ago. Running Win7 Home Prem,IE8, i7, 8gb ram, 500gb HDD.

    Registry Mechanic comes up with 16 loose ends for McAfee in Registry every time.

    McAfee is an OEM install with Lenovo, so tying up loose ends on a new purchase lies with one or the other of the two.

    Reg Mech has been superb.

    I'm pasting in log to show what is hanging for McAfee to attend to. No need for any reply from anyone.

    Software needs tidying up is all.

    =======

     

    -------------------------------------------------------------------------------- --------------------
    Version 10.0.0.132
    -------------------------------------------------------------------------------- --------------------
    Engine: 3.0.0.854
    -------------------------------------------------------------------------------- --------------------
    Start of Scan
    10/27/2010 2:07:32 PM

    Your System Information :
    CPU: Intel Pentium
    IE: 8.0.7600.16385
    MEMORY FREE: 0
    MEMORY TOTAL: 0
    VIRTUAL FREE: 1926416
    VIRTUAL TOTAL: 2097024
    Windows 7 6.1 (7600) 
    -------------------------------------------------------------------------------- --------------------
    Running processes:                      Process ID
    -------------------------------------------------------------------------------- --------------------
    [System Process]                        0
    System                                  4
    smss.exe                                388
    csrss.exe                               664
    wininit.exe                             728
    csrss.exe                               752
    services.exe                            800
    lsass.exe                               812
    lsm.exe                                 820
    winlogon.exe                            912
    svchost.exe                             972
    svchost.exe                             132
    atiesrxx.exe                            548
    svchost.exe                             892
    svchost.exe                             1032
    svchost.exe                             1080
    svchost.exe                             1180
    WTouchService.exe                       1248
    svchost.exe                             1412
    atieclxx.exe                            1424
    wisptis.exe                             1544
    wlanext.exe                             1664
    conhost.exe                             1684
    spoolsv.exe                             1776
    svchost.exe                             1812
    btwdins.exe                             1936
    openvpnas.exe                           1972
    hsssrv.exe                              2020
    hsswd.exe                               2044
    runservice.exe                          1240
    LMS.exe                                 1464
    mcsacore.exe                            1060
    mfevtps.exe                             2076
    Oasis2Service.exe                       2116
    rundll32.exe                            2128
    rundll32.exe                            2148
    StartManSvc.exe                         2240
    RegSrvc.exe                             2284
    SeaPort.exe                             2308
    sftvsa.exe                              2664
    SlidebarNotifier.exe                    2688
    svchost.exe                             2712
    Pen_Tablet.exe                          2740
    WLIDSVC.EXE                             2796
    EvtEng.exe                              2828
    mcshield.exe                            2872
    mfefire.exe                             2916
    sftlist.exe                             2980
    WLIDSVCM.EXE                            1360
    unsecapp.exe                            1372
    WmiPrvSE.exe                            3120
    IDVaultSvc.exe                          3260
    McSvHost.exe                            3860
    CVHSVC.EXE                              3940
    svchost.exe                             4128
    svchost.exe                             4384
    taskhost.exe                            4668
    wisptis.exe                             4804
    dwm.exe                                 4812
    TabTip.exe                              4832
    explorer.exe                            4908
    WTouchUser.exe                          5032
    TabTip32.exe                            5096
    svchost.exe                             4512
    Pen_TabletUser.exe                      3012
    Pen_Tablet.exe                          1728
    RAVCpl64.exe                            5212
    RAVBg64.exe                             5260
    SynTPEnh.exe                            5296
    SynBtnAsst.exe                          5316
    iFrmewrk.exe                            5384
    OnekeyStudio.exe                        5420
    SynTPHelper.exe                         5560
    utility.exe                             5608
    OnekeySupport.exe                       5696
    Energy Management.exe                   5708
    ZuneLauncher.exe                        5728
    BTTray.exe                              5832
    IDVault.exe                             5844
    IAStorIcon.exe                          5852
    SSScheduler.exe                         5884
    MuteSync.exe                            5892
    YouCamTray.exe                          6040
    unsecapp.exe                            6136
    PManage.exe                             5404
    BTStackServer.exe                       988
    SlideNavVDM.exe                         1864
    mcagent.exe                             492
    SSDMonitor.exe                          4516
    realsched.exe                           5508
    SlidebarNavigator.exe                   5272
    SearchIndexer.exe                       5904
    MOM.exe                                 6048
    BluetoothHeadsetProxy.exe               5432
    CCC.exe                                 2900
    openvpntray.exe                         6916
    IAStorDataMgrSvc.exe                    6856
    UNS.exe                                 7076
    InputPersonalization.exe                5676
    CenterStage.exe                         3844
    PresentationFontCache.exe               6832
    RegMech.exe                             6904
    -------------------------------------------------------------------------------- --------------------
    Sections Scanned:
    -------------------------------------------------------------------------------- --------------------
    DEEP -  1
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC
    Value   : cobrespath = C:\Program Files (x86)\McAfee\MSC\oem\714-1\MscJsRes.dll
    Parsed  : c:\program files (x86)\mcafee\msc\oem\714-1\mscjsres.dll

     

    DEEP -  2
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\OEM\Manage\MUI\AppList
    Value   : mshr = C:\Program Files (x86)\McAfee\MSHR
    Parsed  : c:\program files (x86)\mcafee\mshr

     

    DEEP -  3
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\OEM\Manage\MUI\AppList
    Value   : mqc = C:\Program Files (x86)\McAfee\MQC
    Parsed  : c:\program files (x86)\mcafee\mqc

     

    DEEP -  4
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\OEM\Manage\MUI\AppList
    Value   : mna = C:\Program Files (x86)\Common Files\McAfee\mna
    Parsed  : c:\program files (x86)\common files\mcafee\mna

     

    DEEP -  5
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\OEM\Manage\MUI\AppList
    Value   : vso = C:\Program Files (x86)\McAfee\VirusScan
    Parsed  : c:\program files (x86)\mcafee\virusscan

     

    DEEP -  6
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\OEM\Manage\MUI\AppList
    Value   : mpf = C:\Program Files (x86)\McAfee\MPF
    Parsed  : c:\program files (x86)\mcafee\mpf

     

    DEEP -  7
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\OEM\Manage\MUI\AppList
    Value   : mpfdata = C:\Program Files (x86)\McAfee\MPF\data
    Parsed  : c:\program files (x86)\mcafee\mpf\data

     

    DEEP -  8
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\Settings\ApplicationInfo\mpf
    Value   : HelpFile = C:\Program Files\McAfee\MSC\Help\mpf.chm
    Parsed  : c:\program files\mcafee\msc\help\mpf.chm

     

    DEEP -  9
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\Settings\ApplicationInfo\MSC
    Value   : HelpFile = C:\Program Files\McAfee\MSC\help\msc.chm
    Parsed  : c:\program files\mcafee\msc\help\msc.chm

     

    DEEP -  10
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\Settings\ApplicationInfo\VSO
    Value   : HelpFile = C:\Program Files\McAfee\MSC\Help\vs.chm
    Parsed  : c:\program files\mcafee\msc\help\vs.chm

     

    DEEP -  11
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SharedPackages\CORE
    Value   : Path = C:\Program Files (x86)\Common Files\McAfee\Core\mccore.inf
    Parsed  : c:\program files (x86)\common files\mcafee\core\mccore.inf

     

    DEEP -  12
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SharedPackages\HWAPI
    Value   : Path = C:\Program Files (x86)\Common Files\McAfee\HackerWatch\hwapi.inf
    Parsed  : c:\program files (x86)\common files\mcafee\hackerwatch\hwapi.inf

     

    DEEP -  13
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SharedPackages\McSvcHost
    Value   : Path = C:\Program Files\Common Files\McAfee\McSvcHost\mcsvchost.inf
    Parsed  : c:\program files\common files\mcafee\mcsvchost\mcsvchost.inf

     

    DEEP -  14
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SharedPackages\MNALANG
    Value   : Path = C:\Program Files (x86)\Common Files\McAfee\MNA\1041\mnalang.inf
    Parsed  : c:\program files (x86)\common files\mcafee\mna\1041\mnalang.inf

     

    DEEP -  15
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SharedPackages\VSCore86
    Value   : Path = C:\Program Files (x86)\Common Files\McAfee\VSCore\vscore.inf
    Parsed  : c:\program files (x86)\common files\mcafee\vscore\vscore.inf

     

    DEEP -  16
    Location: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SystemCore\VSCore\VirusScanner
    Value   : szLogFileName = C:\ProgramData\McAfee\VirusScan\Logs\%USERNAME%_ODS.Log
    Parsed  : c:\programdata\mcafee\virusscan\logs\%username%_ods.log

     

    -------------------------------------------------------------------------------- --------------------
    Version 10.0.0.132
    -------------------------------------------------------------------------------- --------------------

    End of Scan
    10/27/2010 2:08:54 PM

    Your System Information :
    MEMORY FREE: 0
    MEMORY TOTAL: 0
    VIRTUAL FREE: 1923856
    VIRTUAL TOTAL: 2097024

  • ravendawson Newcomer 1 posts since
    Nov 9, 2010

    I agree so agree with Ex_brit. You should stop using that software, you're trading everything else for a slight boost of pc speed. Besides, I honestly think mcafee is one of the most reliable software I had. Well, not for the errors at least. Like other things, I also encounter mcafee errors at times, but I'm able to fix them in 5 ways including restarting pc, checking for updates, disabling other antivirus programs that might be causing conflicts, cleaning the registry and reinstalling mcafee.

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