4 Replies Latest reply on Mar 25, 2010 5:59 AM by ksanderson

    ePO Patch 4 to Patch 6 - 'You are attempting to upgrade from a product version that is not supported'

      Morning all,

      I wonder if anyone has any recommendations before I contact McAfee with this one; We have an ePO 4.0 P4 install that's ticking along fine. When attempting to upgrade to P6, setup aborts with the message 'You are attempting to upgrade from a product version that is not supported'

       

      EPO400-Error.Ini in %Temp%\NAILogs

      [ErrorLog]
      ErrorString=FAILURE: Incompatible product detected so stop the install.

       

      I've already found KB65548 (https://kc.mcafee.com/corporate/index?page=content&id=KB65548) but the registry entries look fine

      Windows Registry Editor Version 5.00

      [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AF05AA5 C-1B53-45DE-9FFD-8F37F329A4BC}]
      "DatabaseServer"="MONITOR28"
      "DatabaseInstancename"="EPOSERVER"
      "DatabasePort"="1902"
      "TomcatPort"="8080"
      "AgentPort"="82"
      "AgentWakeupPort"="8081"
      "AgentBroadcastPort"="8082"
      "DisplayName"="McAfee ePolicy Orchestrator"
      "TomcatSecurePort"="8443"
      "TomcatAuthPort"="18444"
      "AuthorizedCDFPrefix"=""
      "Comments"=""
      "Contact"=""
      "DisplayVersion"="4.0.0"
      "HelpLink"=""
      "HelpTelephone"=""
      "InstallDate"="20090311"
      "InstallLocation"=""
      "InstallSource"="C:\\ePO400P4\\"
      "NoModify"=dword:00000001
      "NoRemove"=dword:00000001
      "NoRepair"=dword:00000001
      "Publisher"="McAfee, Inc."
      "Readme"=""
      "Size"=""
      "EstimatedSize"=dword:00051a0c
      "SystemComponent"=dword:00000001
      "URLInfoAbout"="http://www.McAfee.com"
      "URLUpdateInfo"=""
      "VersionMajor"=dword:00000004
      "VersionMinor"=dword:00000000
      "WindowsInstaller"=dword:00000001
      "Version"=dword:04000000
      "Language"=dword:00000000
      "EventParserPort"="18445"

      Anyone have any suggestions?