1 Reply Latest reply on Mar 25, 2010 4:29 AM by Laszlo G

    EPO Setup error

      Setup has encountered the error:

       

           FAILURE: Unable to connect to the SQL server while trying to get the Notification Information.
      Action:
      Task:

       

      For more information, search for the error in the EPO450-Install-MSI.LOG file, located in the logged-on user’s Temp directory.

      (Note: Close Setup before searching this log file to ensure all data is written to it.)

       

      Depending on the error, more information may be available in the log files listed below.

       

      In the logged-on user’s Temp directory:

       

      EPO450-CommonSetup.log

      EPO450-Troubleshoot\MFS\*.*

      EPO450-Troubleshoot\Mercury Framework\*.*

      EPO450-Troubleshoot\TomcatLogs\*.log

      EPO450-Troubleshoot\Apache2Logs\errorlog.*

      EPO450-Troubleshoot\DBLogs\*.log

       

      These log files are needed by Technical Support when troubleshooting installation issues.

        • 1. Re: EPO Setup error
          Laszlo G

          Hi amele1, in the EPO450-CommonSetup.Log file you can see this:

           

          20100324115120 Testing NT Authentication to SQL Server.
          20100324115120 Failed to connect to SQL Server [PCVR-WSUS-01\EPOSERVER] with error code [0x80004005]
          20100324115120 Description for error code is [Cannot open database "ePO_PCVR-WSUS-01" requested by the login. The login failed.]
          20100324115120 Failed in connectToSQLServer with error code [183].

           

          So either your user does not have permissions on this SQL server or perhaps you don't have TCP/IP Enabled on the database.

           

          If you open the SQL Configuration Manager console you will see if TCP/IP is enabled (same as Named Pipes and Shared Memory)

           

          Hope it helps