1 Reply Latest reply on Mar 24, 2010 11:41 AM by vyciune10

    Downloading issue

      Hello,

      For the past month I had difficulties downloading the software. I download the file after agreeing to the terms, but whenever I run it, it pops up the window, but it's all white and nothing happens.

      I'm running 32-bit vista home premium and using wireless connection.

      Regards,

      Vytautas

        • 1. Re: Downloading issue

          Hi Vytautas,

           

          May i know the browser which you are using on your PC, if you are using Internet explorer please first check the version of IE

          Open Internet explorer - Help - About Internet explorer

          If you find the IE version 7 please upgrade the version to IE 8, IE can be downloaded from Microsoft website (www.microsoft.com) free of cost.

           

          And also perform these steps :

           

          Click start > start search > type CMD > Run CMD as administrator by right clicking on CMD

           

          On command prompt (black window) type the following commands and press enter on your keyboard

           

          regsvr32 jscript.dll

          regsvr32 vbscript.dll

           

          After which please try downloading McAfee software & check what happens, please feel free to reply back if any assistance required

           

          Regards,

           

          Rakesh P

          McAfee TS