5 Replies Latest reply on Apr 21, 2010 9:22 AM by bgable

    Can Not Install HIPS 7.0

      Hello,

       

      I'm trying to install hips version 7.0.0 minor 833 on one of my server (OS Windows 2003 Server 5.2 Service Pack 2 ). Remote installation from my ePo server 4.0 did not work.

      Therefore, I have decided to launch manual installation. But I get error "Error 1406. Could not write value LanguageID to key \SOFTWARE\McAfee\HIP . Verify that you have sufficient access to that key, or contact your support personnel."

      I uninstalled manually HIPS following mcafee procedure , rebooted the server and tried to reinstall again but got the same error.

       

      I launched "Process Monitor" application to check processes which read/write in the key \SOFTWARE\McAfee\HIP  during HIPS installation but I found only processus msiexe.exe which installed HIPS.

       

      Could you help me troubleshooting and fixing this issue ?

       

      Thanks in advance

      Ghislaine