4 Replies Latest reply on Mar 24, 2010 9:23 PM by harticat

    Problem with Win. 7 and re-install

      I had some problems with the security center and the software suggested re-installing Mcafee. So I followed the instructions and now I keep getting a message stating that I need to restart the computer before I can continue. I have restarted the computer numberous times and I still get the same message. What am I missing? Thanks all for the help.

        • 1. Re: Problem with Win. 7 and re-install
          Dinz

          Hello harticat,

          Could you please confirm, when do you get the message to restart the computer , Is it while opening security center ?
          Is your windows 7 opearating system  of 32 bit (or) 64 bit ?
          Do you have any other security software installed while you purchased the computer ?

           

          Regards,
          Dinesh K

          • 2. Re: Problem with Win. 7 and re-install

            I am currently using the Starter Windows 7 for netbooks. The netbook had Norton, but I did the complete unistall with that. Quick history, I was having problems with Security Center last night. I ran the fix program and it suggested reinstalling Security Center. So I followed the instructions and downloaded the install again. The computer went through the process of uninstalling the previous Security Center, then when it came time to reinstall the program again, it keeps bringing up a message saying that the computer needs to be restarted to continue the install. I have restarted the computer numerous times, but the message still pops up.

             

            Any suggestions on how to get Mcafee reinstalled? Or any idea on what is causing this?

             

            Thank you for your help.

            • 3. Re: Problem with Win. 7 and re-install
              Dinz

              Hi harticat,

              Please click start – all programs – Startup
              Right click on $McReboot and click on delete.
              Restart the computer once and resume with the installation , you should be ok

              If you still come across the error , take a screen shot and post me with that , we shall take care of it.

               

              Regards,
              Dinesh K

              • 4. Re: Problem with Win. 7 and re-install

                I did as you suggested, but there is no file in the startup file, in fact, there is nothing at all in that file. I am still getting the same message about needing to restart the computer.